Client Account Manager / Bookkeeping Technician

About Us Enkel is a forward-thinking accounting and technology firm dedicated to providing cloud-based accounting solutions and high-quality reporting to Canadian businesses and Not-for-Profit organizations. What We're Looking For We are seeking an experienced, detail-oriented, and proactive Account Manager to lead a team of bookkeepers and oversee the delivery of accounting services. In this leadership role, you will be responsible for ensuring the quality of bookkeeping, maintaining strong client relationships, managing a team, and offering strategic financial advice.
This is a full-time, in-office role based at our downtown Vancouver location.
What Your Day Looks Like As an Account Manager, you will oversee the day-to-day bookkeeping operations, ensuring accuracy and timeliness in client financial records. Your role will involve leading, mentoring, and supporting a team of bookkeepers, ensuring their professional growth. You'll perform internal quality audits (IQAs), manage sales tax compliance, and maintain strong relationships with clients through regular communication. You'll collaborate across departments to ensure service delivery meets client expectations and identify areas for process improvement. Additionally, you'll manage a portfolio of client accounts, stay updated on industry trends and regulations, and ensure the overall success of your clients.
Manage Client Relationships: Serve as the main point of contact, addressing any issues and ensuring client needs are met.
Identify opportunities for adding value through additional services and collaborate with the sales team for potential upsells.
Internal Collaboration: Work with the sales, delivery, and payroll teams to align deliverables with client goals.
Escalations Management
Close all escalations within an agreed timeline, ensuring no recurrence by completing necessary process updates and training.

Quality Control
IQA Completion: Ensure 100% of IQAs are completed by the due date, and maintain a high-quality standard across your portfolio (95% of files in good condition).
Addressing Quality Issues: Resolve any quality concerns promptly and ensure compliance with internal standards.

Training and Support: Lead enablement sessions to improve overall quality and skills within the team.
Office Hours: Hold office hours to address team questions and offer technical support.

Sales Tax Compliance
Ensure 100% of sales tax filings (GST, HST, PST, PSB) are completed on time.
Sales Tax Collaboration: Provide feedback and support to the preparation team and leverage tools to ensure client approval before filing.

5+ years of professional bookkeeping or accounting experience

• 3+ years of leadership or team management experience
• Expertise in full-cycle bookkeeping, year-end processes, and Canadian accounting and tax regulations
• Proven track record of managing client accounts and ensuring satisfaction
• Proficiency in accounting software (QuickBooks Online, Xero, etc.)
• A proactive, results-driven approach with a focus on continuous improvement
• Expertise in Canadian GAAP, Accounting systems like QuickBooks Online, Xero, and Dext, along with strong problem-solving, communication, and organizational skills.

Leadership Skills: Strong strategic thinking, conflict management, and accountability for team performance and client success.
Growth Mindset: Willingness to stay updated on industry trends and continuously improve team processes and client services.