National Key Account Manager - Grocery

Key Account Manager

We’re looking for a commercially minded Key Account Manager who knows how to build trust, manage complexity, and turn relationships into results. This role sits at the centre of our retail grocery business, owning key head office relationships while coordinating execution across Sales, Operations, and Finance.

If you enjoy being the calm, capable connector between customers and internal teams, and you take pride in disciplined follow-through, this is a role where your impact will be visible and valued.

Own and grow relationships with key head office and banner-level retail contacts
Act as the primary point of contact and trusted advisor for assigned accounts
Represent the company professionally at customer meetings, trade shows, industry events, and occasional after-hours functions
Serve as the escalation point for account-related issues, ensuring timely resolution and clear communication
Manage the day-to-day administrative and executional needs of key accounts, including feature notifications, ad planning, forecasting, and follow-ups
Coordinate closely with Operations, Finance, and internal stakeholders to ensure accurate, efficient account servicing
Keep internal teams aligned on customer expectations, promotions, changes, and account-specific requirements
Conduct store checks and market visits to validate execution, identify gaps, and surface opportunities
Monitor rebates, accruals, chargebacks, fines, penalties, and other account-related financial activity
Maintain disciplined control of account compliance and financial exposure
Developed relationships with key customer decision-makers in the Greater Vancouver retail environment
Ability to work cross functionally across internal and external departments (finance, logistics, marketing)
Sales experience and demonstrated key account background with consistent ability to identify and convert growth opportunities
Disciplined, proactive management of financial commitments and compliance
Analytical and judgement oriented with a sales savvy
Post secondary education
Compensation between 70-110k with bonuses and allowances based on experience
This is a role for someone who enjoys ownership, values precision, and understands that great account management is equal parts relationship, execution, and commercial judgment. MacDonald Search Group works with our clients to build diverse, high performing teams.