Travel Consultant - Customer Service
$75k per yearAughdem Recruitment
Detours Travel is redefining the way LGBTQ+ travellers explore the world. From its early beginnings organizing trips in Thailand, the company has grown into one of the most celebrated travel organizations for LGBTQ+ adventurers, now operating in 28 countries worldwide. With a flexible approach that replaces rigid itineraries with spontaneity, their trips allow guests to explore vibrant cities, immerse themselves in local cultures, and form meaningful connections along the way.
Detours Travel has partnered with Aughdem Recruitment to find a Travel Specialist to join their growing team. Reporting to the Senior Guest Experience Manager, this role supports guest communication across live chat, phone, and email, while also handling key travel booking and coordination responsibilities that ensure exceptional experiences for guests. The position begins on-site in Vancouver for the first three months of training and transitions to remote thereafter.
Annual discretionary bonus of $5,000.
- 3 weeks vacation, increasing to 4 weeks after 2 years of service.
- Serve as the primary point of contact for guest inquiries via chat, phone, and email, providing prompt, clear, and brand-aligned communication.
- Support guest bookings from inquiry through confirmation, ensuring accurate details, payment follow-ups, and smooth coordination.
- Build extensive knowledge of Detours itineraries to provide independent support to guests.
- Coordinate guest travel add-ons including pre- and post-trip hotels, extensions, and flights.
- Assist with booking trip elements such as ferries, trains, and local activities.
- Collaborate closely with the Senior Guest Experience Manager to maintain service quality and seamless team handoffs.
- Identify process improvements to streamline guest communication and operations.
2 years of experience in travel, tourism, customer service, or a detail-oriented environment.
- Strong attention to detail when managing bookings and travel logistics.
- Availability to work Tuesday to Saturday once fully onboarded.
Vacancy posted a month ago
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