Dispatch & Customer Service Lead Hand Job Description Template
Our company is looking for a Dispatch & Customer Service Lead Hand to join our team.
Responsibilities:
- Supporting and enforcing the Company’s Health and Safety and Compliance policies;
- Conducting regular formal employee reviews and informal feedback discussions for all staff within their area of responsibility;
- Administering disciplinary action as required;
- Acting as primary front-line operations point person for any billing/payroll issues;
- Assisting Dispatchers in troubleshooting and resolving day-to-day issues and activities;
- Ensuring 24-hour shift coverage;
- Monitoring service levels to ensure customer expectations are met or exceeded;
- Scheduling and managing support staff, including Drivers and equipment resources;
- Ensuring Dispatchers and Drivers have the necessary tools to perform their job functions;
- Assisting in interviewing, training, developing staff skill sets and coaching for all Support Staff and Drivers within their area of responsibility;
- Working closely with the Operations Managers in all aspect of the day-to-day Operations of the account(s) they are responsible for.
Requirements:
- Familiarity with A1T an asset;
- Excellent written and verbal communication skills;
- Experience in a 24 x 7 operation, preferably in the transportation industry;
- Previous experience and/or a familiarity with trucking is required;
- Ability to handle multiple projects and tasks;
- Proficient in Windows Outlook, Microsoft excel, and a transportation management system;
- 1-2 years of planning and scheduling experience is required;
- Must be willing to work a flexible schedule and overtime if the demand arises;
- Trained in Hours of Service an asset;
- 3-5 years of prior dispatch & customer service experience is required;
- Must be able to work in a fast paced environment and possess excellent problem solving skills.