Team Leader Job Description Template
Our company is looking for a Team Leader to join our team.
Responsibilities:
- Create, prioritize and assign tasks, and monitor their progress daily (incidents, service requests, projects) based on deliverables;
- Collaborate with internal and external audit teams in the fulfillment of their duties and act as a facilitator with various internal teams;
- Coordinate and support the team in the resolution of major incidents;
- Manage a few external suppliers;
- Support training committees, as required;
- Stay informed and remain open to feedback on issues related to IT services;
- Act as technical leader and expert in support of IT operations and infrastructure;
- Continuously improve the management of processes under his responsibility;
- Put in place targeted procedures and documentation to deliver an outstanding customer experience;
- Lead and coordinate operational projects within the team, the department or the company;
- Establish and maintain good relationships with key business partners and communicate proactively about ongoing activities;
- Participate in change management activities in collaboration with managers and the HR department;
- Ensure the technological monitoring of best practices and recommend improvements;
- Ensure the stability of the technological infrastructure.
Requirements:
- Ideally led teams in a manufacturing environment (Man. Eng., Operations, Supply Chain Planning & Control);
- Attended higher education and leadership development programmes;
- Has Company-wide outlook and exposure to different challenges, cultures and ways of working;
- RRPS Leadership Accreditation (expected in the first 12 months);
- Ideally, but not essential, management experience in a high technology engineering industry.