Team Lead, Account Management Job Description Template
Our company is looking for a Team Lead, Account Management to join our team.
Responsibilities:
- Help the team navigate and negotiate contract changes, upgrades, and amendments;
- Consistently communicate with decision-makers to understand their identity verification needs and business requirements;
- Oversee and coordinate all account management activities and deliverables;
- Maintain communication and coordination with Sales, Marketing, Support, Product and executive team members;
- Determine, analyze, and evaluate performance metrics to drive process and strategy improvements;
- Maintain up to date records in Sales CRM; provide ongoing feedback on system use and opportunities for efficiencies;
- Assist with client communications, conversations, and product/pricing strategy;
- Coordinate and perform product demos as required;
- Support team members with coaching, training, and identifying revenue opportunities.
Requirements:
- Strong business, operational and technical aptitude with a proven ability to quickly learn new technologies and transactional business models;
- Familiarity with managing customers in a SaaS or similar product environment;
- Experience analyzing data sets in Excel or Business Intelligence tools and presenting those findings to customers;
- Proficiency with CRM tools, ticketing platforms, and product management tools. Salesforce experience would be considered an asset;
- Excellent leadership and people management capabilities.