System Administrator – Level 1 Job Description Template
Our company is looking for a System Administrator – Level 1 to join our team.
Responsibilities:
- Escalate level 2 issues to higher levels System Administrators within the support team as required;
- Manage and update customer tickets by recording details of events, keeping the customer up-to-date on problem resolution;
- Collect and document customer issues, performs initial troubleshooting, and escalates to the SA II as needed;
- Continue to deliver best practice solutions,
- To take the problems and issues with basic scope;
- Create tickets using Fusion and take appropriate actions as per guidelines;
- Exercises judgment using procedures and practices to determine appropriate course of action;
- Troubleshoots and analyze cause of performance problems within guidelines;
- Interpret technical instructions;
- Work closely with Level 2 System Administrators to obtain or to provide assistance with network problems;
- Communicate with the customer with excellent service.
Requirements:
- Strong Organizational, prioritization, and multi-tasking skills;
- Excellent phone etiquette and presence;
- Evening, Weekend, and Holiday scheduling required;
- Sense of fun and play and enjoy a fast paced dynamic environment;
- Good listening skills;
- Ability to work independently, without direct supervision;
- Experience and understanding of UNIX or Windows file system and structure is a bonus;
- Ability to properly articulate ideas, suggestions, and provide positive/constructive feedback;
- Excellent time management; ability to prioritize and complete projects on time and on budget;
- Flexibility to rotate between different shifts and work additional shifts on short notice;
- Customer obsessed with an understanding of the customer experience journey;
- Willingness to work with team members or group to achieve common goals;
- Ability to work under pressure;
- Essential – 1 – 2 years experience with Linux;
- Essential – Bilingual (french and english).