IT Support Analyst Job Description Template
Our company is looking for a IT Support Analyst to join our team.
Responsibilities:
- Follow through and follow up on all assigned work with emphasis on effective Service Delivery;
- Promptly escalate and redirect issues beyond purview or expertise to next level;
- Create and maintain IT operational documents: instructions, guidelines, reference sheets, etc;
- Liaise with hardware and software vendors (or suppliers) for contract support or warranty repairs;
- Participate and engage in scheduled IT meetings. Contribute and share insight;
- Assist with meeting room set-ups: web & tele-conferencing connectivity and projector connection;
- Assist with onboarding of new users;
- Diagnose, troubleshoot and resolve hardware and software problems;
- Provide detailed documentation of computer systems, procedures and policies;
- Set up and configure user accounts;
- Other duties as assigned;
- Participate in project based work as required;
- Perform backup and restore procedures;
- Assist with office buildout requirements in our growing organization;
- Coordinate, prioritize and facilitate Service Desk requests within predefined timeframes.
Requirements:
- Knowledge of Intune and AutoPilot a plus but not mandatory;
- Possesses strong verbal and written communication skills in English;
- Have experience in (and deployment knowledge of) MS Office and all Adobe design applications;
- Proficiency in Microsoft Windows 7 and 10 Operating Systems;
- Demonstrates excellent customer service skills;
- Familiarity and/or expertise with Active Directory, O365 and Azure environments;
- College Diploma or University Degree in Information Technology or equivalent experience is required;
- Knowledge of Mobile Device configuration and application management;
- Prior experience working on Service Desk teams; Minimum 3 yrs. experience with end-user support;
- Demonstrated ability to prioritize, multitask, and perform job functions under occasional pressure.