Systems support analyst Job Description
Systems support analyst Job Description Template
Systems Support Analysts ensure optimal performance of IT systems, diagnosing and resolving technical issues, maintaining hardware and software, and implementing system improvements. Key tasks include troubleshooting, system monitoring, and user assistance.
Responsibilities:
- Monitor and respond to user inquiries and support requests related to the company's systems and applications
- Troubleshoot and resolve technical issues with systems and applications, including hardware and software problems
- Collaborate with other IT teams to identify and resolve complex issues and system failures
- Assist in the installation, configuration, and maintenance of new systems and applications
- Provide training and support to end-users on new systems and applications
- Identify opportunities for process improvement and work with other teams to implement changes
- Ensure the security and confidentiality of company information by adhering to established security protocols and procedures
- Document and maintain accurate records of all support activities and resolutions
Requirements:
- Strong knowledge of operating systems such as Windows and Linux
- Experience in troubleshooting hardware and software issues
- Ability to analyze and solve complex technical problems
- Excellent communication skills to work with end-users, technical teams, and management
- Understanding of networking technologies and protocols
- Ability to manage and prioritize multiple tasks in a fast-paced environment
- Experience with monitoring and maintaining system security
- Knowledge of scripting languages such as PowerShell and Python is a plus
