Application support analyst Job Description
Application support analyst Job Description Template
An Application Support Analyst ensures seamless business operations by troubleshooting software applications, maintaining systems, and providing technical support to users. Responsibilities include diagnosing issues, implementing solutions, and enhancing system performance.
Responsibilities:
- Provide technical support and troubleshooting for application issues reported by end-users
- Collaborate with development and infrastructure teams to identify and resolve complex technical issues
- Monitor application performance and proactively identify potential issues
- Document and maintain knowledge base articles for application support procedures
- Provide training and guidance to end-users on application functionality and best practices
- Participate in the testing and deployment of application upgrades and enhancements
- Ensure compliance with company policies and procedures related to application support and security
- Contribute to continuous improvement initiatives to enhance application performance and end-user experience
Requirements:
- Bachelor's degree in computer science, information technology, or a related field
- Experience in application support or a similar role
- Strong problem-solving skills and the ability to troubleshoot technical issues
- Excellent communication skills to interact with clients and internal teams
- Knowledge of SQL and databases
- Familiarity with ITIL processes and best practices
- Ability to work independently and as part of a team
- Flexibility to work outside of regular business hours as needed to support clients and systems.
