Desktop support analyst Job Description
Desktop support analyst Job Description Template
Desktop Support Analysts resolve technical issues, maintain computer systems, and ensure seamless hardware and software functionality. Responsibilities encompass troubleshooting, system updates, and user assistance.
Responsibilities:
- Provide technical support for desktop systems, software, and hardware
- Install and configure desktop systems and applications
- Troubleshoot and resolve issues related to desktop systems and peripherals
- Monitor and maintain desktop security and performance
- Collaborate with other IT teams to implement and maintain desktop infrastructure
- Document and track all desktop support activities
- Train end-users on how to properly use desktop systems and software
- Stay up-to-date with emerging desktop technologies and make recommendations for improvements
Requirements:
- Strong knowledge of desktop operating systems and applications
- Experience in troubleshooting hardware and software issues
- Ability to deploy and configure desktops, laptops, and peripherals
- Excellent communication and customer service skills
- Knowledge of networking principles and protocols
- Familiarity with remote support tools and techniques
- Ability to document and maintain accurate inventory of hardware and software assets
- Strong analytical and problem-solving skills