Sr. Desktop Support Analyst Job Description Template
Our company is looking for a Sr. Desktop Support Analyst to join our team.
Responsibilities:
- Document instances accurately of desktop equipment or component failure, repair, installation, and removal;
- Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment;
- Where required, administer and resolve issues with associated end-user workstation networking software products;
- Receive and respond to incoming calls and e-mails regarding desktop problems;
- Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment;
- Work with third-party support and PC equipment vendors as needed;
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations;
- Assess the need for and implement performance upgrades for computers and laptops;
- Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports;
- Answer to and perform moves, adds, and changes (MAC);
- Maintain current copiers and contact 3rd party vendor when needed;
- Answer to and perform moves/adds/and change (MAC) requests as they are submitted.
Requirements:
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment;
- Analytical and problem-solving abilities, with keen attention to detail;
- Excellent technical knowledge of PC, laptop, and desktop hardware;
- A+ Certification;
- Experience working in a team-oriented, collaborative environment;
- Advanced experience using MS Office Suite, including Microsoft Word, Excel, PowerPoint and Outlook;
- WDS or SCCM experience;
- Strong written and oral communication skills with ability to present ideas in user-friendly language;
- Hands-on desktop systems troubleshooting experience;
- Experience working in an IT support ticket system;
- Ability to conduct research into PC issues and products as required;
- Strong customer service skills/experience;
- Working technical knowledge of current protocols, operating systems, and standards;
- Experience installing, configuring, testing, maintaining and troubleshooting end user hardware and software;
- Ability to operate tools, components, and peripheral accessories supporting users.