Associate Director, Operational Resilience and BCM Central

Job Overview

The Enterprise Chief Controls Office (ECCO) is seeking an Associate Director to support the execution and enhancement of Business Continuity Management (BCM) and Operational Resilience strategies across RBC's platforms. In this role, you will drive operational efficiency through process improvements, data‑driven reporting, and effective stakeholder engagement—overseeing assessments, third‑party evaluations, and team leadership. You'll partner with platform and business unit teams to elevate BCM quality, ensure business consistency, and establish RBC as best‑in‑class in organizational preparedness and response to disruptions while supporting compliance with regulatory requirements.

Responsibilities

• Execute and support the implementation of BCM and Operational Resilience strategies and procedures within assigned domains
• Conduct Business Continuity Management assessments and support evaluation of third‑party supplier resilience arrangements; coordinate and participate in joint testing activities
• Provide coaching and advice to BCM advisors and maintain strong working relationships with operational stakeholders, risk experts, and platform leadership to support resilience assessments and continuous improvement
• Organize and coordinate working groups, advisory sessions, and stakeholder forums to ensure effective collaboration and information sharing
• Support the identification and implementation of opportunities to enhance BCM processes, leverage technology solutions, and improve operational efficiency
• Compile operational data, metrics, and progress updates on assigned BCM initiatives; prepare performance dashboards, status reports, and supporting materials for management reviews
• Assist with data analysis to identify trends, gaps, and opportunities for program enhancement and stakeholder communication
• Manage team operations and internal communications to ensure effective team functioning and accountability; track action items to completion and maintain team alignment on program objectives
• Design and maintain communication tools, including RBC Connect, SharePoint, and other collaboration platforms

Qualifications – Must Have

• 7‑10 years of experience in Operational Risk, Business Continuity Management, Incident Management, or Operational Resilience within a financial services or large corporate environment
• Proven ability to manage and organize documentation and records related to governance and compliance
• Experience facilitating meetings, workshops, or forums, and engaging effectively with senior stakeholders
• Strong analytical skills to assess governance processes and identify areas for improvement
• Experience in project management or supporting project teams, including task coordination and timeline management
• Familiarity with risk management practices and protocols, particularly in governance contexts
• Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders
• Bachelor's degree in Finance, Business Administration, Risk Management, or a related field

Nice‑to‑have

• MBA, CRM, PMP, GRC, or other related professional designations
• Detail‑oriented mindset with precision in maintaining accuracy and compliance in documentation
• Experience managing multiple priorities and driving governance initiatives efficiently
• Ability to develop and maintain relationships with executives, board members, and key stakeholders across the enterprise

Benefits

• A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and mentoring opportunities
• The ability to make a meaningful impact on organizational resilience and business continuity across one of Canada's leading financial institutions
• Work in a dynamic, collaborative, and high‑performing team within the Enterprise Chief Controls Office
• Opportunities to influence governance frameworks and risk management processes at the enterprise level
• Flexible work arrangements with minimum 3‑4 days per week office presence
• A progressive, inclusive workplace culture aligned with RBC's values: Client First, Collaboration, Accountability, Diversity & Inclusion, and Integrity

Job Skills

• Analytical Thinking
• Business Continuity
• Business Management
• Communication
• Continuous Improvement
• Crisis Management
• Facilitation
• Operational Resilience
• Operational Risks

Job Details

• Address: BAY WELLINGTON TOWER, 181 BAY ST:TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: CHIEF LEGAL & ADMIN OFFICE GRP
• Job Type: Regular
• Pay Type: Salaried