bilingual operations officer - 58548.

We are seeking a detail-oriented, customer-focused Bilingual Operations Officer to join a collaborative team of 12–14 professionals in downtown Toronto. In this hybrid role, you will deliver broad operational and processing support, handle external customer inquiries over the phone, route requests to the processing team, and provide timely updates.

This position offers a great opportunity to expand your financial industry experience, build a solid foundation in operational processes, and work within a supportive team environment. Full on-the-job training will be provided to ensure your success.
Position Title: Operations Officer I – Bilingual (French/English)

Location: Toronto, ON (Hybrid: 4 days in-office at 77 Bloor Street West)
Duration: 6-Month Contract (Potential for extension or conversion)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM
Pay Rate: $27.57

Advantages
Industry Experience: Gain hands-on exposure to core operational frameworks, financial products, and business service functions.
Supportive Environment: Onboarding and training are tailored to your pace within a friendly, team-oriented culture.

Central Location: Convenient access to vibrant downtown Toronto with a structured hybrid work schedule (Monday through Thursday in-office, Friday remote).

Responsibilities
Serve as the primary operational point of contact by handling external customer inquiries over the phone, capturing intake details, and routing requests to the processing team.
Execute general to specialized processing activities accurately and on time, adhering to Service Level Agreements (SLAs) and established guidelines.
Track, follow up on, and provide status updates on pending transactions and customer requests.
Validate information, perform adjustments within assigned authority levels, and escalate non-standard or high-risk issues to appropriate partners.
Participate in daily 20–30 minute team huddles to align on targets, workload distribution, and process updates.
Handle sensitive customer data securely while adhering to internal compliance, Anti-Money Laundering (AML), and regulatory standards.
Identify opportunities to improve daily service delivery and streamline workflow processes.

Qualifications
Language: Full fluency in both French and English (written and spoken) is required.
Education: Postgraduate degree required.
Experience: 1–2 years of relevant experience in operations, customer service, or back-office administration (experience in banking/financial services or trade processing is a strong asset).
Technical Skills: Proficiency in Microsoft Office, particularly Microsoft Excel; ability to adapt quickly to new software platforms.
Communication: Exceptional verbal and written communication skills with strong telephone customer service capabilities.
Core Abilities: High attention to detail, excellent organizational and time-management skills, and the ability to handle high work volumes to meet strict deadlines.
Assets: Prior familiarity with Money Market (MM), Foreign Exchange (FX) products, or transfer knowledge.

Summary
If you are interested in the bilingual operations officer position please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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