Manager, Collections

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

Le gestionnaire sera chargé de diriger le rendement de l’équipe Recouvrement du Québec pour les clients d’entreprises de vente au détail. Il jouera un rôle clé dans l’établissement et la mise en œuvre de stratégies à court et à long terme liées aux comptes débiteurs pour Bell Marchés Affaires, ce qui comprend la définition des exigences pour les améliorations de processus et de système.

Nous sommes à la recherche d’un candidat possédant des aptitudes pour entraîner des répercussions sur l’entreprise à l’aide d’analyses fondées sur les données. Au sein de cette équipe, vous aurez l’occasion de cerner les plus récentes pratiques en matière d’analyse de données et de collaborer avec notre équipe Informatique décisionnelle pour mettre en œuvre lesdites pratiques afin de stimuler l’efficacité opérationnelle.

Key Responsibilities

•    Develop, manage, motivate and coach staff to fulfill departmental performance goals while also encouraging employee growth and engagement
•    Lead / assist continuous improvement activities relating to collections that drive improved timeliness, accuracy, compliance and discipline
•    Support team with conflict resolution on aging accounts and help formulate collection strategies
•    Assist with establishing targets for key metrics and effectively support the team to meet or exceed these targets
•    Develop business relationships with internal and external customers to secure their support in minimizing financial risks and facilitate dispute resolution
•    Monitor collections performance according to quality and productivity standards 
•    Oversee credit adjudication process

Critical Qualifications

•    Degree in business administration, finance, mathematics, or CPA Accounting designation (or in the process of completing designation)
•    3+ years’ experience working in a collections environment managing a group of 10+ employees
•    Knowledge of Microsoft Office, Excel and PowerPoint
•    Effective communication skills (written, verbal and presentation skills) and ability to influence stakeholders
•    Analytical and problem solving skills

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management

Job Status:  Regular - Full Time

Job Location: Canada : Quebec : Montreal || Canada : New Brunswick : Bathurst || Canada : New Brunswick : Moncton || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa || Canada : Quebec : Quebec City || Canada : Quebec : Verdun
Work Arrangement: Hybrid
Application Deadline: 08/03/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or  View email address on jobs.bce.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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