Collections Agent - Temporary

Please note this is a temporary 12 months contract

We're looking for a Capital Collections Specialist to join our Capital and Payments team in Montreal. You will hold a customer-facing role and will primarily be responsible for contacting merchants using our capital advance product with overdue account balances and arranging appropriate repayment plans.
Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.
Perform Outbound Calls to collect on overdue Capital advance accounts by negotiating appropriate repayment plans with customers.
Support operations by managing customer overdue accounts and collection activities by identifying the accounts delinquent/ Default/Write-off….etc.
Manage accounts receivables by ensuring exceptional execution results in the collection of our financial loans
Document collections activities and processes through superior administration skills
Refer to a collection agency. Once all other in-house collection techniques have been attempted.
If you enjoy the art of negotiation, take pride in your ability to communicate well with others and are familiar with accounting practices, then this is the job for you!
Must have a minimum of 2 year's experience in collections or a target-driven call centre environment
Experience doing collections for a financial institution (i.e. bank, credit card company etc.)
Strong communication skills in English and in French, written and oral (our customers are bilingual).
Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
Unlimited paid time off policy
Flexible working policy
Health insurance
Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.