RQ10595 - Application Support Specialist - Junior

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Skillset: <\/span><\/b>
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• Experience <\/span> with middleware application suite such as but not limited to:
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  • IBM WebSphere Application Server NDM and Liberty
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  • IBM DataPower
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  • Deployment Automation \- Urban Code Deploy and Urban Code Velocity
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  • Middleware Monitoring tools e.g. ITCAM, Dynatrace
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  • Cloud technology including OpenShift, Kubernetes and Ansible
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    • Experience with ITIL Incident Management process
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    • Experience with ITIL Change Management process
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    • Experience with Remedy\/eSMT or other service management tools
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    • Experience with reporting tools and data visualization e.g. PowerBI
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    • Demonstrate strong communication and problem solving skills
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    • Experience with standard MS office suite
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    • Demonstrate initiative and responsiveness <\/span>
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      Requirements <\/h3>

      Experience and Skill Set Requirements: <\/span><\/u><\/b>
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      Must Haves: <\/span><\/u><\/b>
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      • IBM WebSphere Application Server NDM and Liberty
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      • IBM DataPower
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      • Deployment Automation \- Urban Code Deploy and Urban Code Velocity
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      • Middleware Monitoring tools e.g. ITCAM, Dynatrace
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      • Cloud technology including OpenShift, Kubernetes and Ansible
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      • Experience with ITIL Incident Management process
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      • Experience with ITIL Change Management process
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        Skill Set Requirements: <\/span><\/u><\/b>
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        General Project Coordination and Communication: <\/span><\/b>
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        • Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders. <\/span>
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        • Strong communication skills, with the ability to convey complex technical concepts in simplified terms for non\-technical stakeholders. <\/span>
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        • Excellent analytical and problem\-solving capabilities, coupled with experience in change planning and implementation. <\/span>
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        • Proficiency in Microsoft Office for process automation, data analysis, and report generation. <\/span>
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          Service Management: <\/span><\/b>
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          • Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management). <\/span>
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          • 2+ years of experience managing the full lifecycle of incidents, problems, and service requests using tools like Remedy\/eSMT. <\/span>
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          • Experience analyzing and reporting on operational data to identify trends and optimize processes. <\/span>
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            Middleware Support: <\/span><\/b>
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            • 2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL). <\/span>
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            • 2+ years of experience with middleware environments, including IBM WebSphere Application Server\/Liberty\/NDM. <\/span>
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            • Practical experience with DevOps methodologies and CI\/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity. <\/span>
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            • Hands\-on experience with OpenShift, managing containerized applications and ensuring scalable, flexible deployments. <\/span>
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            • Expertise in secure file transfer protocols like Secure Transport and other FTP\/SFTP systems. <\/span>
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            • Operational experience with Ceph storage for data management and scalable storage solutions. <\/span>
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            • General exposure to cloud technologies, network topologies (firewalls, load balancers, DNS), and development platforms like DataPower, Informatica, IBM MQ, and IBM ACE. <\/span>
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              Public Sector Experience: <\/span><\/b>
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              • Experience working in public sector environments such as OPS, BPS, or similar government institutions. <\/span>
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                <\/body>
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