Technical Billing Support Specialist
Jobgether
Technical billing support in Canada centers on troubleshooting payment issues and explaining billing clearly to international customers.
As a Billing Support Specialist, you will manage customer inquiries across international markets. You will investigate failed payments, invoice discrepancies, and account questions. The work includes technical troubleshooting, customer communication, and collaboration with engineering teams.
Key Responsibilities:
- Provide timely responses to billing and pre-sales inquiries
- Investigate failed payments and outstanding invoices
- Triage cases using documentation and technical resources
- Escalate complex issues to engineering or business teams
- Collaborate with Billing Engineering on customer resolutions
Requirements:
- At least two years of technical customer support experience
- Billing support experience for technical customers
- Fluent English and excellent communication skills
- Ability to explain technical and billing concepts clearly
- Strong analytical and troubleshooting skills
Apply technical support, billing knowledge, and clear communication to resolve customer concerns across international markets from Canada.
#J-18808-LjbffrVacancy posted 22 hours ago
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