Remote Referral Specialist (French Speaking)

Workplace Options:

Founded in 1982, WPO is the largest independent provider of wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity: Referral Specialist (French Speaking)

Location: Ontario
Hybrid/Remote/Onsite: Hybrid or Remote depending on your proximity to our Toronto office
Salary: $45,000 CAD per year plus bonus and competitive benefits offering
Languages: English and French
Vacancy Status: Existing vacancy

What you will  do:

The Referral Specialist assists the Workplace Options Clinical Service Delivery teams by identifying available mental health professionals for our clients who are in need of short-term counselling assistance around the world.

Responsibilities:

• Review clinical intakes.
• Identify clients’ needs and match the appropriate provider with client using our proprietary database.
• Recruit mental health professionals to the Workplace Options network.
• Enter provider information into our database/case management system.
• Maintain strict confidentiality of our clients’ information.
• Communicate provider information to our clients.
• Proactively manage caseload.
• Any other delegated responsibilities and specially assigned duties, as management deems necessary.

Qualifications/ Skills:

• Bachelor’s Degree required.
• Strong communication skills in both written and spoken French and English.
• Able to work in a fast-paced work environment.
• Able to Multitask while maintaining a high level of quality and productivity.
• Able to navigate proficiently in varying databases and on the internet.
• Able to work effectively as a team member in a team environment.
• Proficiency with proprietary and unique software applications.
• Flexibility to adapt to the work volume and flow during peak times.
• Excellent interpersonal, written, and oral communication skills.
• A high level of literacy with a variety of software applications including Excel and Word.
• Well-honed research skills - can perform web research creatively, quickly and efficiently. Can prepare ad hoc client reports accurately and quickly.
• Experience working in a recruitment, sales, or credentialing position preferred.

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website and these short videos give a great overview of what we do Human-Powered Care and  The WPO Global Experience

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