Franchising Specialist - M&M Food Market

The Opportunity

The Franchising Specialist is responsible for the administrative and coordination functions of the Franchising team, including coordinating and supporting all elements of the Franchise sale and transfer process. This role acts as the main point of contact for the Franchise development team and is well versed in all departmental goals and objectives. The Franchising Specialist provides franchisee recruitment support, database administration, and professional communication with Leads and external contacts to facilitate the Franchise Partner approval process. This position assists the Manager to effectively establish and maintain processes, facilitate communication, handle administration, and coordinate cross-departmental meetings for candidate approval along with departmental reporting and tracking.

Salary Range

$60,000-$75,000/annum

Competitive Benefits

Meaningful Extras. Unmatched Value.

Responsibilities

• Coordination of the Franchise Recruitment Process and execution of tasks at each stage, with consistent follow-up to ensure completion. Including:
  • development and execution of the Confidentiality Agreement
  • credit/legal checks
  • collection of resumes and personality assessments as required
  • explaining the Franchise Disclosure Document
  • preparation of various documents, financial packages, exhibits, executive summaries, letters, and notices to Franchisees, etc.
  • scheduling interviews with various stakeholders.
  • assisting in collecting franchise fees.
  • support Legal in obtaining a signed franchise agreement.
• Collaboration with various stakeholders (franchisees, field team, HO staff) to ensure efficient handling of time sensitive processes. Attending Franchise Development department and Head Office team meetings. Effectively communicate with internal and external departments regarding the recruitment process.
• Maintenance of franchise applicant database ensuring the data is current and easy to obtain.
• Update the Store Financial Packages as required and share through with the Franchisee candidate.
• Complete Department reporting for executive meetings as required.
• Support the franchisee recruitment function by tracking success of marketing programs and leads generated.
• Responsible to become thoroughly familiar with and adhere to local laws pertaining to franchise sales and disclosure information. Nurture relationships with existing franchisees and support their new store development plans. Act as brand ambassador for the company. Ongoing personal development through continuous learning. Understand Franchise Disclosure requirements for various provinces.
• Passionately represent the brand and coordinate/organize/execute tasks as per the required timelines.

Requirements

• 4+ years business experience in a corporate structure preferred.
• Experience in a Franchised system preferred.
• Bachelor’s degree required in Business or related field.
• Required to train for one week in a Corporate Store. Level 1 Certification must be attained.
• Proficiency in French is an asset.
• Facilitation, coordination, and administrative are the focus of this role with some legal administration exposure as well.
• High degree of detail orientation and ability to work within time constraints. Must have strong organizational skills, multi-tasking skills, possess attention to detail, and should be able to work in a fast-paced environment. Must be able to adapt to different situations and personalities, while maintaining a degree of personal integrity, utilizing problem solving skills.
• Must be able to work well independently with minimal supervision and take initiative to complete projects in a timely manner. Must also be able to be able to work well with others on team projects.
• Solid knowledge of Franchise industry, Franchise Disclosure Documents, and legal document experience is an asset. A legal administration background, with an ability to understand and interpret legal exhibits and schedules, is an asset.
• Excellent interpersonal skills; patient, tactful; able to communicate in a professional manner with clients from a variety of backgrounds and circumstances both internally and external to the organization.
• PC knowledge with the ability to use the following software programs: Microsoft Word, Outlook, Excel, PowerPoint, Internet, Drobox, etc. CRM System experience.
• Demonstrated ability of the following M&M Food Market Core Competencies: Flexibility and Adaptability; Communication; Passion & Drive; Resilience; Collaboration Integrity & Trust; Diversity, Equity, and Inclusion; Resourcefulness.

Equality Statement

We are an equal opportunity employer and encourage applications from all qualified individuals.

Background Check

Final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.