Loan Servicing Specialist at goeasy
goeasy Ltd
Join goeasy as a Loan Servicing Specialist, where you'll handle Salesforce tickets and provide customer support in a dynamic contact center environment. This role is pivotal to fostering financial success for customers across Canada. As a Loan Servicing Specialist at goeasy, you will work within the fast-paced operations of our contact center. You will manage ticket escalations, process loan account adjustments, and collaborate with the Retail Network to improve processes. Your contributions will directly impact our mission to support Canadians in achieving financial goals. Key Responsibilities:
- Manage Salesforce tickets and provide collections support
- Handle ticket escalations effectively during business hours
- Liaise with Retail Network for training opportunities
- Process adjustments to customer loan accounts promptly
- Maintain documentation of processes and tasks
- 1 - 3 years’ experience in financial services
- Intermediate skills with Microsoft Word, Excel, and Outlook
- Strong analytical and problem-solving abilities
- Excellent attention to detail and accuracy
- Availability to work flexible shifts including evenings and weekends
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