Senior Computer Lab Administrator

Job Responsibility: Organizational Unit University of Victoria -> VP Finance and Operations -> University Systems Location University of Victoria - Victoria, BC V8W 2Y2 CA (Primary) Posting Close Date 22 July 2024 Please note that positions will close at 4 p.m. on the closing date. FTE 1.0 Salary Grade $72,242.00 - $93,951.00 Additional Posting Information N/A Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable. Classification SG10 Employee Group: PEA - Regular # of Hires Needed 2 Category Computers, Hardware, Computers, Software, Education, Training, and Library, Information Technology About this Opportunity

The University of Victoria is one of Victoria's largest employers and one of Canada's best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria's diverse academic programs, world-class research and commitment to civic engagement. This opportunity for a Senior Computer Lab Administrator will be supporting our Faculty of Engineering and Computer Science.

The salary range for this position is:

Recruitment range: $72,242- $79,650 starting salary determined by the PEA Collective Agreement.

Performance range: starting salary to max of $93,951 is available through annual performance increases.

Job Summary

Mandate:

Reporting to the Team Lead, Computer Labs, the Senior Computer Lab Administrator is responsible for providing senior technical leadership to build, maintain, and administer computer labs at the University of Victoria. This position manages physical and virtual computer labs including the hardware, software, policies and management tools to deliver Windows, Mac, and Linux-based computer labs. This position works closely with faculty, instructors, and departments to implement requirements for teaching, learning, and research in UVic computer labs. IT knowledge required includes but is not limited to senior-level expertise managing Windows, Mac, and Linux computers, enterprise networking, virtualization and containerization, application packaging, automated build and deployment tools, information security, software licensing, and enterprise printing.

Objectives:

• Support and maintain computing facilities including:
  • Software packaging, licensing, and updates
  • Implement appropriate cybersecurity controls.
  • Support for printing, file storage, and other supporting services
  • Develop faculty-specific digital learning environments where required
• Train and support users of the computer labs including students, faculty, instructors, and more junior staff supporting the computer labs
• Translate requests for software and computing environments into technical requirements and implement solutions following best practices and university policies
• Respond to problems encountered in computer labs
• Maintain hardware and software inventory and configuration details
• Manages small to medium projects to deliver new or updated computer labs

Due to the critical, time-sensitive nature of the Digital Learning Environment and Support portfolio, this position must be able to act effectively under pressure and be able to diagnose problems and direct their solution quickly and accurately. This position may require you to work outside of normal working hours in an emergency or pre-scheduled basis.

Job Requirements

This position requires a level of education, training, and experience equivalent to an undergraduate degree in Computer Science, Engineering, IT, Business or other relevant discipline and a minimum of 2 years of experience including:

• IT support experience providing support to clients
• Experience operating and maintaining computer labs or computing facilities
• Experience resolving complex IT problems related to Windows, Mac, and Linux computers
• Experience solving complex IT problem escalation and resolution

An equivalent combination of education, training, and experience may be considered.

Knowledge, skills, and abilities include:

• Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment
• Demonstrated administrative and organizational skills
• Demonstrated experience leading and motivating a team of professionals
• Ability to train and mentor others to help them achieve their goals using technology
• Ability to apply project management methodology to achieve project goals on time
• Ability to schedule and prioritize work to achieve stated goals on time
• Develop work plans and monitor progress to ensure goals are met
• Ability to identify and analyze issues with complex systems, develop solutions, and implement effective strategies to achieve desired outcomes
• Ability to collaborate, build and maintain positive relationships with diverse individuals and work effectively in a team environment
• Ability to adapt to new technologies and understand their impacts on IT support quickly

Territory Acknowledgement: We acknowledge and respect the L?k?????n (Songhees and Esquimalt) Peoples on whose territory the university stands, and the L?k?????n and WSÁNE? Peoples whose historical relationships with the land continue to this day.

Equity and Diversity Statement: UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of groups experiencing barriers to equity.

Read our full equity statement here:

Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: View email address on ca.edajobs.com Any personal information provided will be maintained in confidence.

What UVic Offers: To learn more click here.