Service Manager

Build the Future with Us EquipmentShare is Hiring a Service Manager

At EquipmentShare were not just filling a role were assembling the best team on the planet to build something thats never been built before . Were on a mission to transform an industry thats been stuck in the past by empowering contractors and communities through innovative technology real-time support and a team that truly cares.

Were hiring a Service Manager at our rental facility in Waterloo IA and were looking for someone whos ready to grow with us bring energy and drive to their work and help us build the future of construction. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).

Schedule: Monday to Friday 7:00 AM to 5:00 PM

Primary Responsibilities

As a Service Manager youll use our tech to create assign and monitor work orders track machine service intervals order parts and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips you can determine the root cause and corrective action for each issue quickly enabling you to work smarter not harder.

• Coordination and supervision of quality performance of our equipment mechanics and service personnel

• Scheduling repairs for customer and company owned rental equipment

• Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business

• Promptly respond to and resolve customer inquiries requests complaints or other communications

• Employee training and development and maintaining a safe work environment

• Other duties assigned as needed

Why EquipmentShare

Because we do things differently and we think youll feel it from day one. Were a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesnt just run our business it also makes your job easier safer and more connected. Whether youre behind the wheel under the hood leading a branch or closing deals tech supports you and you drive us forward.

Were a team of problem-solvers go-getters and builders. And were looking for teammates who take pride in doing meaningful work and want to be part of building something special .

Perks & Benefits

• Monthly Family Dinner Night We treat you and your family to dinner every month because family comes first. (An employee favorite!) *restrictions apply

• Competitive compensation: Base salary plus Company Profit Sharing Plan

• Company provided truck

• Full medical dental and vision coverage for full-time employees

• 401(k) and company match

• Generous PTO paid holidays

• Gym membership stipend wellness programs (earn PTO and prizes!)

• Annual tool and boot reimbursements for those in applicable jobs

• Company events food truck nights and monthly team dinners

• 16 hours of paid volunteer time per year give back to the community you call home

• Career advancement leadership training and professional development opportunities

• Access to industry leading diagnostic tools

About You

You want to be part of a team thats not just changing an industry for the sake of change were transforming it to make it safer more secure and more productive. You bring grit heart and humility to your work and youre excited about the opportunity to grow within a fast-paced mission-driven environment.

Were looking for people who:

• See challenges as opportunities

• Embrace change and continuous improvement

• Bring energy effort and optimism every day

Skills and Qualifications

Required Skills/Abilities:

• Industry knowledge (this can be in the rental industry or a related construction field) innovative and dependable. Ideally three years of maintenance and service experience.

• Strong interpersonal and problem solving skills.

• Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.

• Competitive but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry.

• Superior customer service teamwork and verbal/written communication skills

Education and Experience:

• High School diploma Trade school certificate preferred

• Experience in field service maintenance and repair preferred

• Experience leading maintenance teams

• Valid drivers license with acceptable driving record. Must be at least 21 years old to operate company vehicle

Physical Requirements:

• Must be able to move stand stoop and bend freely

• Must be able to lift up to 50 pounds at times

• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 paneldrugscreen

A Workplace For All

At EquipmentShare we believe the best solutions come from a team that reflects the world around us. Our initiative A Workplace For All is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting developing and retaining great people from all walks of life.

We value different backgrounds talents and perspectives. We want you to feel like you belong here because you do.

EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or status as a protected veteran.

Employment is contingent on passing a background check. Additionally some roles require passing a drug test depending on the job responsibilities.

Required Experience:

Manager