Care Supervisor - Therapy Services Waterloo

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Come find out why we have been recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire Care Supervisor - Therapy Services in Waterloo

Salary Range: The salary range for this position is $65,000 - $80,000 annually.

Vacancy Disclosure: This job posting is for an existing vacancy.

Why CBI Home Health? 

We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.  

Here’s a closer look at our total rewards and benefits

• Weekend premiums, travel pay and/or mileage reimbursement  


• Full-time position  


• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon  


• Comprehensive benefits package including Group RRSP, extended medical and dental coverage  


• Employee Perks and Discount Programs through our partnership with Perkopolis  


• Employee and Family Assistance Program  


• Paid orientation, training and development with opportunities to grow your career  

What you will need to be successful

• Have a master’s or bachelor’s Degree in a Regulated Rehabilitation Health profession 


• Possess a current registration with the applicable regulatory College in the province of Ontario


• Have 2 years of supervisory experience and/or experience within home health service delivery


• Be able to effectively establish and build rapport with clients and therapy service providers


• Computer skills – Proficiency with Microsoft Office 365, Teams, and the ability to use and utilize electronic charting


• Possess a valid Ontario driver's license with access to a reliable vehicle with insurance


• French fluency both verbal and written is considered an asset

What you will do

Promote a positive Client and Family Experience 

• Ensure the service provider has the skills, competencies and experience to meet the client’s service plan.


• Respond to client complaints striving to resolve when able and escalating as appropriate.


• Identify opportunities to improve service delivery, engaging appropriate team members to drive effective and efficient change as required.


• Ensure client experience is satisfactory, review trends from enhanced quality checks, share and communicate with discipline Practice Lead (PL) team members and ensure follow up to identified clients and families. 

Leading Regulated Service Providers 

• Lead by example; promote service delivery excellence through effective onboarding, mentoring/ coaching, and managing performance of service providers.


• Complete formal reviews with new hires at the 30-, 60- and 90-day check-ins.


• Ensure all team members are aligned to the Key Accountabilities of their role and are meeting quality & performance expectations.


• Actively participate in maximizing staff utilization, retention and engagement.


• Develop and update clinical resources related to service delivery for all therapy disciplines in collaboration with Practice Leads (PLs) and Care Manager.


• Monitor and supervise specialized therapy program implementation. Create, expand, implement, and evaluate program development and outcome measures. Includes training, and developing resources, electronic health record forms and processes to standardize care. Work to scale and spread programs to other geographies and disciplines.


• Support and guide multi-disciplinary student placements, when applicable.


• Supervise a team of Practice Leads (PLs) from each therapy discipline including organizing and facilitating meetings, providing clinical guidance, responding to complaints and problem solving.


• Facilitate team/discipline specific meetings, huddles, and other structured communication opportunities.

Caseload Management and Reporting

• Ensure all reporting meets or exceeds all standards and expectations of CBI Health, stakeholders, and the associated regulatory College (as applicable).


• Guide and monitor chart audit process.


• Respond to sudden changes/demands in staffing in a manner which supports a positive client experience. Communicate HR challenges with management and assist with problem solving around capacity limitations.

Quality and Risk management

• Proactively identify risk and work with all stakeholders to mitigate and/or manage risk with particular attention to missed visits and clinical service delivery.


• Ensure a timely and comprehensive response to Incident Reporting, and investigation to address Funder, Client and Service Provider Safety Incidents and Client Complaints.


• Provide input into developing clinical education and training needs and/or opportunities.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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