Payroll Tax Support Specialist
Opensity Solutions
Support U.S. payroll questions remotely through Workday, applying payroll tax knowledge and empathetic written communication. Serve employees across multiple states.
As the first contact for a consolidated U.S. multi-state operation, you will own the payroll mailbox and tier-one case resolution. Opensity Solutions supports law firms, financial institutions, and professional services firms through technology-enabled managed services. The position handles pay, deductions, taxes, direct deposits, and related employee requests.
Key Responsibilities:
- Monitor payroll mailbox and ticketing portal within SLA requirements
- Resolve tier-one pay, deduction, tax, and direct deposit cases
- Produce pay statements, W-2 reprints, and VOE requests
- Escalate complex issues with complete context to appropriate owners
- Support biweekly payroll processing and inquiry spikes
Requirements:
- Three or more years in payroll, HR shared services, or employee support
- Beginner to intermediate U.S. tax compliance knowledge
- Knowledge of gross-to-net payroll, taxes, and deductions
- Workday and ticketing or case tools preferred
- Fluent English, discretion, empathy, and U.S. business-hours overlap
Apply payroll expertise, Workday familiarity, and clear communication to support accurate employee resolutions at Opensity Solutions.
#J-18808-LjbffrVacancy posted 1 day ago
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