Regulatory Solutions Analyst

Permanent Full-Time Regulatory Solutions Analyst
In-Scope Level 09
Client Services Branch, Regina
Vacancy #09/F27

The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking a self-motivated and detail-oriented individual to provide support as a Regulatory Solutions Analyst within the Client Services Branch .

This position is required to work on-site, reporting to the Manager, Regulatory Customer Services.

Summary
The Regulatory Solutions Analyst is responsible for supporting the AMANDA operating system in the
Regulatory Services Division. This role provides daily operational support for business systems,
troubleshoots complex issues, and collaborates with the Information Technology Branch, other SLGA
divisions, and vendors.

Additionally, this role collaborates with various stakeholders to organize sessions aimed at gathering
detailed requirements and identifying potential solutions. This analyst understands issues and
opportunities within the framework of business requirements, recognize gaps in system functionality,
and offers alternative options to business users when immediate workarounds are necessary.
 
Core Competencies (Job Family – Technical)

• Accountability (Level A) – Takes responsibility for one’s own actions, behaviors, and commitments.
• Communication (Level A) – Clearly presents and receives information.
• Customer Service Excellence (Level B) – Anticipates problems and resolves issues.
• Adaptability (Level B) – Adapts behaviors and approaches to address specific situations.
• Teamwork (Level A) – Participates in team or group activities.

Primary Responsibilities

• Identifies, researches, analyzes, and recommends improvements to Regulatory Services Division (RSD) management and staff to maximize their use of AMANDA and to ensure the technology is achieving the performance needs and goals of the Division.
• Works closely with RSD management in identifying, recommending, and implementing continuous improvement opportunities in system enhancements and updates. This includes standardizing processes and workflows to ensure system functionality is consistently applied across all business units within the Division.  
• Identifies, researches, and analyzes gaps in system functionality and provide recommended alternatives to business areas where workarounds are required.
• Provides analysis and translate proposed changes to legislation, policies, and terms and conditions into new system requirements.  
• Consults with SLGA’s Information Technology Branch, other SLGA business areas, and/or vendors on the delivery of business systems and process activities (e.g., upgrades and improvements).
• Gathers requirements and create documentation for system patches and modifications using interviews, document analysis, requirements workshops, business process descriptions, business analysis, future state mapping, and workflow analysis.  
• Prepares for change management and transitional planning for system enhancements and improvements.
• Develop and maintain procedures for business systems and processes.
• Provides day-to-day advanced operational support for business systems and processes.
• Develop a training and coaching strategy and deliver training to all RSD staff and management on the AMANDA system and reports, as well as to external customers utilizing RSD’s online services.
• Creates and maintains AMANDA user documentation and training videos related to the system and business processes. 
• Collaborates to develop release testing strategies, including creating and maintaining test suites, test cases, and issue logs for system upgrades, patches, and modifications to AMANDA.
• Supports RSD testing efforts, including results verification and sign-off.
• Isolates, troubleshoots and resolves reported incidents or escalate complex and/or technical-specific incidents to the Information Technology Branch. 
• Participates in system software upgrades and rollouts, coordinates small projects and/or participates in project teams, as required.  
• Works closely with the Financial Services Branch and Information Technology Branch to resolve PeopleSoft payment and reconciliation issues relating to external stakeholder applications and licenses or permit fees.
• Maintains data integrity by correcting data and/or developing requirements for data fixes.
• Performs related duties as assigned.

Required Technical Knowledge, Skills and Qualifications

• A degree or diploma specializing in Information Technology from a recognized post-secondary educational Institution. Alternately, a degree or diploma in another field of study will be considered if it is supplemented by (2) years of directly related experience in systems business analysis, including facilitation, process design, requirements gathering, documentation, testing, and implementation.
• Demonstrated ability to write and optimize SQL queries for reporting, data extraction and analysis.
• Experience performing system testing activities, including test planning, test case development, test execution and documenting defects. 
• Extensive knowledge of the RSD customers’ needs, RSD business needs, and how they relate to the RSD system needs.
• Thorough knowledge of project management fundamentals.
• Demonstrated ability to design or adapt systems and/or applications, considering design alternatives, business requirements, and/or resource and time constraints.
• Demonstrated ability to independently identify issues and their underlying causes, assess viable options, recommend solutions, and implement appropriate courses of action.
• Excellent communication and facilitation skills, including the ability to influence by articulating the implications of proposed policy, program, or business directions on business applications. 
• Training and experience in business processes or information system projects.
• Experience with Azure Dev Ops, SharePoint, Service Now, and SaskTel’s Hosted Contact Centre would be considered an asset.

Licensing Requirement
This position requires Gaming Regulator Registration.

Working Conditions
Core office hours are 8:00 a.m. and 4:45 p.m. Monday to Friday. This role is primarily desk-based, with most of the work day dedicated to computer use, including keyboarding, data analysis, and system navigation. The Regulatory Solutions Analyst must demonstrate their commitment to safety by consistently ensuring the well-being of themselves and others in the workplace.

In the course of their duties, a Regulatory Solutions Analyst may need to interact with customers who are experiencing frustration or dissatisfaction. It is essential that they demonstrate a commitment to safety by ensuring the well-being of themselves and others within the workplace.

What We Offer
We offer a range of benefits to support the well-being and professional growth of our employees, including:

• Competitive Wages: $37.50– $47.76 per hour.
• Professional Development: Access to training and development programs.
• Health and Safety: Comprehensive safety training.
• Positive Work Environment: A supportive and inclusive workplace culture.
• Comprehensive Benefits Package: Access to Employee and Family Assistance Plan (EFAP) resources and support for personal and professional challenges; matched pension; disability insurance; health and dental.

You must submit both a cover letter and a resume, as both will be used in the screening process. You must clearly indicate how you have acquired the relevant technical knowledge outlined above. Candidates who have been screened into the competition will be required to participate in an assessment and interview.

The successful candidate will be subject to SLGA’s Criminal Record Check for Gaming Regulator and Code of Conduct Policies.

Application deadline: 11:59 pm, July 2, 2026
Vacancy number: 09F27
Expected Screening Start:   July 3, 2026
Potential Start Date: July 20, 2026

 

SLGA is committed to achieving a representative workforce. We invite all qualified individuals to apply. Women, Indigenous people, persons with disabilities and visible minorities are encouraged to self-identify.