Business Analyst - Support H/F
Sapsol Technologies Inc
We’re seeking a Business Analyst to support enterprise collaboration and voice services across Microsoft 365 and hybrid IP telephony environments. You’ll translate business needs into clear requirements, lead governance and policy design, and partner with cross‑functional teams to enable secure, reliable communications—especially in safety‑critical power plant environments .
Lead M365 lifecycle & configuration across key apps; establish and maintain governance policies and standards.
Design and recommend Microsoft Teams policies (custom policies, channel structures, permissions) that scale enterprise‑wide.
Develop Conditional Access user stories/use cases, test scenarios, and provide results/feedback to stakeholders.
Support user adoption and business operations in a hybrid IP telephony environment (e.g., Provide business support and analysis for IP telephony in power plant settings, ensuring high availability and compliance with safety‑critical communication protocols.
Contribute to the design/oversight of call group configurations and emergency call routing aligned with control‑room requirements and plant safety procedures.
Participate in SmartTAP rollout and vendor evaluation, ensuring compliance with call recording policies and regulations.
Serve as a liaison between technical teams and business users for M365 feature enablement and change adoption.
Requirements documentation (detailed business and technical requirements for network/collab/telephony initiatives).
Solution designs & specifications in collaboration with Solution Architects and adjacent technical teams.
BA or equivalent) and relevant training/certifications. additional risk assessments may apply per project needs.
please explain your proficiency, provide technical details and/or examples)
Managing Microsoft 365 configuration and lifecycle; drafting and maintaining M365 governance .
Designing Teams policies, channel structures, and permissions.
Building Conditional Access user stories/use cases and executing test scenarios .
Supporting business operations and user adoption across hybrid IP telephony ( SmartTAP, Cisco Jabber, Cisco Contact Centre , room devices from Cisco/Lenovo/Logitech ).
Business analysis for IP telephony in industrial/plant environments with strict safety and reliability demands.
Cross‑functional troubleshooting & optimization of IP phone configurations at scale, balancing performance, user needs, and regulatory compliance .
Hands‑on with call recording compliance and emergency call routing in control‑room contexts.
Certifications: Microsoft 365 , Teams (e.g., Administrator Associate), Cisco Collaboration/Voice , ITIL (industry‑standard assets for this scope).
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