Operations and Administrative Manager

Job Responsibility:

About us

Cancard Inc. is a small business in Markham, ON L3R 4L9. We are professional and agile.

Our work environment includes:

• Growth opportunities
• Casual work attire
• On-the-job training

Cancard Inc is looking to hire Operations and Admin Manager to help streamline and optimize current operations and processes. This position will also be responsible for hiring, vendor and contract management to support day to day activities for the global Cancard business, currently operating in Canada, US, and India.

Cancard, Inc started as a financial card design, printing, and mailing service provider in 1988 based out of Toronto, Canada. Our ambition to meet growing needs of our customers have helped us expand our core competencies in various areas like secure identification, marking and tracking solutions, mobile ID, access management, medication management, procedure carts, and many other solutions and services.

We are now further expanding into digital health with our own integrated, end to end digital health, telemedicine platform. For our financial segment, we are adding digital wallet, access and payment solutions.

This position is a great opportunity to join a growing multi-disciplinary technology company and grow into a senior leadership position. Candidates will have direct exposure to customers in US and Canada markets and will be making decisions that have real impact on customers, and employees alike. This position is ideal for those who wants to explore general management type roles.

RESPONSIBILITIES:

Operations Management:

• Vendor Management: Establish and manage strategic relationships with vendors, suppliers, and service providers to ensure access to a strong, and competitive portfolio of products.
• Process optimization: Review, optimize and develop operational processes, including end to end order to cash process to improve customer response time, reduce inventory and optimize working capital.
• Develop standard operating procedures for all the key processes.
• Develop KPIs to track and continuously improve customer response time, profitability, and operational efficiencies.
• Train the team in the process making sure all team members are clear on their responsibilities.
• Contribute to the development of organizational policies and procedures and ensure their implementation.
• Facility & Asset Management: Ensure that the facility is operational, safe, and conducive to a productive work environment. Keep track of physical and digital assets and ensure that they are well-maintained.

Financial Planning, Strategic Projects:

• Budget and Expense Management: Prepare, manage, and track yearly, and monthly sales and expense budgets to ensure business is optimized for working capital and profitability.
• Financial Reporting: Prepare daily, monthly, quarterly, and yearly sales and performance reports to generate insights on business effectiveness and improvement areas.
• Project Management: Lead, Support, and Manage strategic and product development projects by interacting with key internal and external stakeholders and team members.
• Develop project reports and manage deliverables and timelines to ensure timely completion of strategic and product development projects.
• Identify key risk areas and bottlenecks in projects and offer remediation solutions.
• Deliver projects on time and within budgets.
• Resource Planning: Responsible for ensuring that the necessary resources, such as office supplies and equipment, are available for smooth operation.
• Event Planning: Lead, support and manage planning and participation in trade shows, team meetings and conferences as needed.

Human Resources:

• Recruitment and Onboarding: Help team and senior leadership in hiring, and onboarding new team members, including posting, shortlisting, and interviewing candidates.
• New Staff Training: Train staff in administrative processes and software tools used in the business to help onboarding
• Performance Tracking and Management: Track performance of the team members, communicate performance issues and develop improvement plans for employees.

Administrative Tasks:

• Accounts Receivable and Account Payable Management: Manage AR & AP to reduce DSOs, ensure vendors get paid in time and optimize working capital.
• Oversee the filing, storage, and retrieval of corporate documents, records, and reports.
• Communication: Facilitate communications with internal and external stakeholders including customer communications on company policies, key issues, announcements, newsletters, new products, and partnership announcements.
• Ensure strategic goals are well understood by the team, vendors, and customers.
• Communicate with customers and vendors to address any complaints and questions.
• Schedule Management: Support CEO with administrative support as needed.
• Legal Compliance: Ensure that the organization complies with local, state, and federal regulations.

PREFERRED SKILLS AND QUALIFICATIONS:

• Bachelor's degree in operations management, business administration, or related field.
• Required French and English bilingual candidates.
• Minimum 5 years of proven success in an operations management role.
• Strong skills in financial planning, accounting, project management, written and oral communications, customer, and vendor relationship management.
• Knowledge of business productivity software and an aptitude for learning new applications.
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
• Proficiency in conflict management and business negotiation processes.

Job Type: Full-time

Pay: $60,000.00-$70,000.00 per year

Benefits:

• Extended health care
• On-site parking
• Paid time off

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Language:

• French (required)

Work Location: In person

Expected start date: 2024-08-01