Service Coordinator / Dispatcher

The Arcticom Group , a leading group of mechanical services and HVACR companies in North America, is seeking an experienced Ammonia Service Coordinator to join our team at Fraser Valley Refrigeration in Aldergrove, Canada. In this role, you will play a vital role supporting dispatch lead and technicians by ensuring the smooth flow of operations within the service department. The ideal candidate will possess a strong attention to detail, excellent numerical skills, and the ability to thrive in a fast-paced environment.

Why Fraser Valley Refrigeration?

• Work on high-impact, cutting-edge systems .
• Join a forward-thinking team that values skill, creativity, and collaboration.
• Access career growth and advancement opportunities designed for ambitious professionals.
• Enjoy a comprehensive extended medical and dental package through a leading Canadian provider

Essential Functions

• Answer phones and manage e-mail requests.
• Create and schedule service requests and planned maintenances.
• Dispatch technicians and manage their schedules.
• Verify work order completion and review with technicians as needed.
• Review & address aging calls.
• Parts coordination for active and planned work
• Regularly go through websites to make sure calls are not sitting in the Pending /Acceptance Queue.
• Follow up on all scheduled activity for changes in technician routes and update accordingly.
• Maintain customer communication and updates through their website and/ through email.

You may be assigned additional and / or different duties to meet the Company’s business requirements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly organized, with an ability to manage multiple tasks, set priorities, and meet deadlines.
• Strong problem-solving skills with excellent attention to detail.
• Proficiency in office software and tools.
• Self-motivated and works well with others.
• Ability to handle high-pressure situations and prioritize tasks effectively.
• Effective communication skills working with customers and colleagues at all levels of the business.
• Capable of working with cross functional teams to meet deadlines and goals.
• Flexibility and desire to take on additional responsibilities.
• Willing to learn and grow with the company.
• High school diploma or general education degree.
• HVAC/R industry knowledge or experience preferred but not mandatory.