CCM-Care Coordinator Manager

Care Coordinator Manager – Lifemark Health Group

Location: 20230 64th Avenue, Langley, BC, V2Y 1N3

The Care Coordinator Manager is responsible for ensuring the day-to-day operations of a clinic runs smoothly within the ‘front and back’ end, for both patients and staff. The position works closely with a Clinic Director/Manager or Business Lead and may manage other administrative or support staff. Responsibilities include following standard administrative processes, ensuring revenue and cash receipts reconciliation is completed accurately and timely, and providing administrative support to patients and staff.

Primary Responsibilities

• Creating an environment that is welcoming and warm to the patients
• Dealing effectively with customer and patient inquiries as well as complaints
• Management of reception area
• Maintaining Accounts Receivable
• Accurately entering incoming payment and monthly deposit reconciliation
• Ensuring timely entry, accuracy and completeness of all patient data in the Lifemark Patient System including intake, assessment and discharge information
• Timely submission of forms to insurance companies and stakeholders
• Expense and petty cash processing and control
• Obtain and promote GMB reviews and coach staff on the same
• Accounting controls and reporting
• Manage payroll, including accuracy, communications and meeting deadlines
• Clinic office management & administration
• Adherence to all company protocols

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Current enrolment or graduation from a college diploma program in a related field an asset
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• A “self-starter” with an ability to work independently and collaboratively in a team environment
• Ability to work in a fast-paced environment
• Strong computer and data entry skills
• Experience in a Physiotherapy clinic an asset

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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