Sales Coordinator- Premix Division

GENERAL DESCRIPTION

The Sales Coordinator is responsible for supporting the entire sales order process—from customer inquiry to final delivery—while ensuring excellent service and accurate documentation. This role works closely with customers, the sales team, production, and procurement to maintain strong relationships, streamline order flow, and help grow the company’s brand and sales.

GENERAL RESPONSIBILITIES

• Responsible for following company policies.
• Responsible for being self-motivated and working independently.
• Responsible for maintaining a well-organized, tidy workspace.
• Maintains knowledge of and executes all Company Policies and Procedures as required by the organization and other regulatory agencies.
• Maintains and always represents a professional and positive image for the company.
• Functions as a team member.
• Performs other related duties as assigned, including holiday relief.

RESPONSIBILITIES AND DUTIES

Customer Service & Order Management

• Serve as the primary point of contact for customer inquiries, orders, and follow-ups.
• Receive and process customer orders, coordinating with production and accounting for accuracy and timeliness.
• Provide product information and promptly address complaints, delays, or concerns.
• Build and maintain strong client relationships through regular communication.

Sales Support & Reporting

• Coordinate sales orders from entry to delivery, ensuring accuracy and on-time fulfillment.
• Support the sales team with quotes, documentation, and customer communications.
• Assist outside sales in identifying new opportunities and market trends to grow the company’s sales and brand.
• Prepare sales-based reports as directed by the Sales Manager.

Cross-Department Collaboration

• Liaise with production and procurement to manage inventory availability and delivery schedules.
• Work with logistics providers as needed to secure competitive rates and timely deliveries.
• Communicate promptly with supervisors regarding issues or potential process improvements.
• Foster collaboration across departments to ensure customer satisfaction.
• Informs supervisor immediately of concerns and/or problems.

EXPERIENCE AND QUALIFICATIONS

• 2+ years’ experience in sales coordination, customer service, or administrative support.
• Agricultural background or commercial feed industry experience is an asset.
• Proficiency in Microsoft Office; ERP or CRM experience is a plus.
• Experience with Great Plains and Brill software is an asset.
• Strong interpersonal, organizational, analytical, and problem-solving skills.
• Exceptional attention to detail and accuracy.
• Professional communication skills when working with customers, suppliers, and colleagues.

EDUCATION REQUIREMENTS

Post-secondary education in business, agriculture, or a related field (preferred).

CHARACTERISTICS AND CORE SKILLS REQUIRED

• Self-motivated with initiative and ownership of tasks.
• Energetic, positive attitude and flexibility to adapt to changing priorities.
• Effective working independently and as part of a collaborative team.
• Strong time-management skills: able to multitask, set priorities, and meet deadlines.
• Proactive approach to problem-solving and continuous improvement.
• High standard of integrity and strong work ethic.
• Commitment to company values: hard work, high standards, honesty, and harmony.

HOW TO APPLY: ***email_hidden***