Bilingual Customer Service Agent

Dye & Durham Corporation

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Description

We are seeking a detail-oriented, driven individual to join our Financial Solutions team. As a Bilingual ( French/English ) Customer Service Agent, you will have the ability to use your communications expertise and take initiative in providing support for our Financial Solutions software products.

You will work in a fast-paced environment, handling queries via email, phone, and fax from clients including lawyers, notaries, and financial institutions using our services: Unity Lender Centre, Tax Pay, and Bill Pay.

Key Responsibilities

Assist with profile management, system walkthroughs, file maintenance, and payment/credit inquiries while maintaining strong client relationships by handling concerns with speed and professionalism.
Record customer queries accurately on our in-house IT systems.
Liaise with other departments to resolve queries within SLAs.
Provide advice and technical support on all products and services offered.
Own the resolution of client escalations through proactive query management.
Manage inbound and outbound calls.

Skills, Knowledge & Expertise

Bilingual in English and French
Previous experience in customer service or clerical roles; call center experience is an asset.
Excellent customer service, interpersonal, and problem-solving skills.
Ability to adapt to changing priorities effectively.
Strong analytical skills with critical thinking ability.
Ability to work independently with minimal supervision in a fast-paced environment.
Must be able to work shifts on a monthly rotating schedule.

Job Benefits

At Dye & Durham, we strive to be visionaries! We offer internal and external training, competitive salaries, healthcare, pension, discounts, wellness programs, and paid days off for moving or volunteering.

Our Values

We ask how tomorrow can be better than today
We are passionate about solving customer challenges
Our ideas break boundaries
We value different perspectives and encourage dialogue
We take ownership and celebrate together

Additional Details

Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Software Development

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Vacancy posted 15 hours ago

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