Field Service Engineer
usd83.68k - usd130.75k per yearAgilent
Agilent seeks a Field Service Engineer to provide on-site installation, maintenance, and repair of laboratory instruments and systems for pathology and genomics applications. The role involves troubleshooting technical issues, optimizing hardware and software configurations, and ensuring customer satisfaction across multiple customer sites in Ontario.
Responsibilities
- Install, implement, maintain and repair pathology and genomics instruments and multi-vendor systems on-site
- Diagnose and resolve product performance problems and configure hardware, software and networking solutions
- Advise customers on preventive maintenance and configurations to optimize system performance
- Collaborate with internal teams to escalate technical issues and deliver integrated solutions
- Deliver technical training and may calibrate equipment for customers
Requirements
- Post-secondary degree in science field or equivalent college degree with work experience
- 2+ years experience working in laboratory environment
- Strong troubleshooting and problem-solving skills
- Clear verbal and written communication abilities
- Willingness to travel 100% of the time
- Reside in Ontario area
- Willingness to meet customer credentialing and health/safety requirements
Compensation: $83,680–$130,750 CAD annually plus bonus, stock, and benefits
Vacancy posted 11 hours ago
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