SME - Finastra Global Payments Plus
Astra North Infoteck Inc.
Role: SME - Finastra Global Payments Plus
Location: Toronto, ON (Onsite – No Remote Work)
Duration: 6–12 Months Contract
Mandatory Candidate Screening Questions (To Be Included at the Top of Resume)
1. Strong & Proven FGPP Issue/Case Analysis: Triage, Recreation, Trace Analysis, DB & GUI Usage
Candidate must have hands-on experience performing FGPP issue triage, recreating issues, analyzing traces, and using database and GUI tools for troubleshooting.
2. Deep FGPP Business and Functional Knowledge
Candidate must possess strong business and functional understanding of Finastra Global Payment Plus (FGPP).
3. Proven Hands-On FGPP Configuration Experience
Candidate must have practical experience configuring profiles and rules within FGPP, not limited to solution or setup design.
4. Customer-Facing Experience
Candidate must have experience leading customer-facing technical calls, providing issue explanations, status updates, and resolution plans.
5. Experience with FGPP (Not Only Classic GPP)
Candidate must have worked extensively with FGPP within the last 3 years.
6. Onsite Requirement
Candidate must be willing and able to work from the customer location in Toronto. This is a mandatory onsite role with no remote work option.
Role Overview
Serve as the client’s technical focal point for Finastra Global Payment Plus (FGPP) production support.
Troubleshoot, analyze, and resolve complex production issues.
Act as the primary escalation point for advanced FGPP technical and configuration-related issues.
Skills Required
Strong and proven FGPP issue/case analysis experience, including triage, recreation, trace analysis, and DB/GUI usage.
Deep FGPP business and functional knowledge.
Proven hands-on FGPP configuration experience, including profiles and rules setup.
Customer-facing experience leading technical discussions and support calls.
Recent FGPP experience (not limited to Classic GPP).
Escalation Handling
Manage escalations from L2 teams for complex and advanced issues.
Provide guidance and support for configuration changes required to resolve issues.
Issue Investigation & Troubleshooting
Identify root causes and recreate issues for detailed analysis.
Analyze traces and provide immediate workarounds where applicable.
Perform complex configurations to deliver solutions.
Utilize GUI, database, and trace analysis tools for troubleshooting.
Understand FGPP core tables and fields, including:
Logical Fields
XPath
Object Rules
Profile_UDFs
Cache Refresh
Payment Processing Analysis
Review payment processing flows and compare them with identified errors.
Pinpoint processing issues and determine appropriate resolutions.
Trace Analysis & Configuration
Analyze traces to identify root causes.
Determine whether issues require code fixes or configuration changes.
Perform complex configuration activities, including:
Pre-Rules
Post-Rules
BA Master Check-ins for Project Branches
Provide setup and configuration solutions directly to customers.
Escalate issues to L3 when code fixes are required.
Support QA and L2 teams during testing and validation.
Customer Interaction
Participate in customer calls as needed to support L2 teams.
Lead technical discussions with customers.
Explain issues, provide status updates, and communicate next steps.
Collaboration
Work closely with L1 and L2 teams to provide consultation and technical guidance.
Support Advisors and PAS Leads by joining calls and providing updates on escalated cases.
Collaborate with:
Production Development Team (L3)
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