Delivery Manager Support IT F/H

Delivery Manager (Payments)

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 4 days per week - subject to change at any time.

The Delivery Manager – Payments is responsible for leading the end-to-end delivery of payment technology initiatives within a highly regulated and mission-critical banking environment. This role ensures consistent and predictable delivery across scope, timeline, budget, quality, and risk. Lead End-to-End Delivery

Own and manage the full project lifecycle, from initiation through planning, execution, implementation, and post-production support. Ensure Delivery Excellence Across Key Metrics

Drive delivery outcomes that meet agreed-upon scope, timelines, budget, quality standards, and regulatory compliance requirements. Maintain a strong focus on predictable and high-quality execution.

• Oversee and coordinate activities across development, testing, release management, and production support teams. Establish and maintain delivery governance frameworks. Provide regular status reports, risk updates, and clear communication to senior leadership, enabling informed decision-making.
• Resource and Team Management

Monitor and manage team performance, utilization, and adherence to organizational policies. Risk, Issue, and Dependency Management

Proactively identify, assess, and manage risks, issues, and dependencies. Escalate concerns appropriately and drive mitigation strategies to ensure uninterrupted delivery.

• Financial and Budget Management

Manage project budgets, forecasts, and financial allocations. Track expenditures and ensure efficient use of resources while maintaining cost control.

• Regulatory, Audit, and Compliance Support

Support initiatives related to audits and regulatory requirements (e.g., Ensure that all delivery activities adhere to compliance and governance standards in the payment’s domain.

• Continuous Improvement and Process Optimization

Identify opportunities to enhance delivery processes, tools, and methodologies. Promote best practices and continuous improvement to increase efficiency and quality.

• Support Critical Releases and Production Activities

Provide leadership and support during major releases or critical production events, ensuring minimal risk and rapid issue resolution when needed.

Post-secondary education in Technology, Business, or a related discipline, or equivalent practical experience.

• Proven success managing delivery in regulated, enterprise environments

Delivery Methodologies Expertise

Agile

• Hybrid delivery models
• Leadership & Stakeholder Management

Risk and Problem-Solving Skills

Demonstrated ability to identify risks early, analyze complex situations, and implement effective mitigation strategies in a dynamic environment.

"The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. We benefit from our collective success and actively shape our company’s strategy and direction.

You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. Come join our team—one of the largest IT and business consulting services firms in the world.