Senior Business Analyst, Late Stage Collection (Toronto)

Requisition ID: 260553

Purpose

Working within Canada ScotiaHelps, responsible for the delivery of timely management reporting & analyses, enabling operations teams to make effective decisions to achieve the Bank’s credit loss & operations expense plans.

What You’ll Do

• Responsible for the design and development of analyses pertaining to collections performance for late stage collections. Identifies actionable insights to improve collection efforts and recoveries, working closely with the Senior Leadership team to drive improvements in collection strategies and action plans.
• Publishes and monitors key performance indicator reports. Investigates trends & clearly communicates results to management team and executives.
• Supports strategic initiatives in Collections Canada through data sourcing, manipulation, analyses, & visualizations, to maximize recoveries while minimizing cost to collect.
• Generates clear analyses & presentations to stakeholders and senior management that will enable intuitive and dynamic insights for decision‑making.
• Interacts closely with technology, business stakeholders, & external partners to leverage and optimize reporting synergies.
• Works with stakeholders to establish requirements to respond to inquiries.
• Supports stakeholders within collections through analyses on collections effectiveness, communicating trends & value‑added insights.
• Responsible for the design/execution of key strategic reporting and analytics projects to ensure critical data and reporting elements are included and all business needs are met.
• Partners with various stakeholders (e.g., technology) to improve and optimize reporting processes.
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impact to the bank.

What You’ll Bring

• Three years’ experience in a collections operations setting delivering performance reporting.
• Strong problem‑solving, collaboration, and communication skills.
• Experience with reporting & statistical software packages such as SAS, R, SQL, Tableau & Power BI.
• Experience manipulating large and complex databases.
• Results‑driven individual with a high level of curiosity and ability to dive into details without losing sight of the big picture.
• Exceptional organizational skills to prioritize, manage, and implement a variety of competing initiatives, on a concurrent or staggered basis.
• A university degree in Economics, Finance, Industrial Engineering, Mathematics, Computer Science, or Information Technology related discipline.

Working Conditions

Work in a standard office‑based environment; non‑standard hours are a common occurrence with limited global travel as required.

Location

Canada : Ontario : Toronto

Equal Opportunity Statement

Scotiabank is an equal opportunity employer and encourages applicants from diverse backgrounds. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here.