Document Management and Workflow Specialist

WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?

You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.

How do we ensure that smile?

• We are fun people.


• We are people who take pride in being themselves and are confident in the help we bring to those around us.


• We get genuine joy from making others around us feel heard, helped, and happy. 

If you know what we are talking about, then you are in the right place in your job search journey. 

It's a great time to join our team and grow with us.

Idealogical has been in business since 1995. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service. 

We are looking for a kickass Document Management Specialist to join our team. 

Your code word for success is Momentum.

Who are we looking for, you ask? 

We are seeking a skilled Document Management Specialist with expertise in Canon Therefore™ and other document management systems such as Laserfiche , OpenText , DocuWare , or SharePoint DMS . The ideal candidate combines a technical background with workflow engineering experience and a consultative approach to helping clients achieve their digital transformation goals. You will support both internal teams and clients in building secure, efficient, and automated document workflows that align with business processes and compliance requirements. YOUR creativity, energy and attention-to-detail attitude is what we need to augment our growing team of A-list talent. This position will be client facing.

WHAT WILL YOU BE DOING 

• Design solutions for document management problems at clients.


• Configure, administer, and support document management systems 


• Design and implement automated document workflows that enhance productivity and reduce manual handling.


• Engage with clients to assess current documentation environments and propose tailored digital transformation strategies.


• Provide consultation and training to users on system capabilities, best practices, and usage.


• Ensure secure, structured, and compliant storage and retrieval of documents across systems.


• Collaborate with internal teams to integrate document management platforms with business systems (ERP, CRM, etc.).


• Conduct audits and maintain system compliance with regulatory standards (e.g., GDPR, HIPAA, ISO).

WHAT YOU BRING TO THE TABLE 

Must-Have Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Management, or related field—or equivalent experience.


• 3+ years of experience in document management systems, with proven expertise in Canon Therefore™ and/or familiarity with other platforms (e.g., Laserfiche, DocuWare, OpenText, SharePoint).


• Drivers license and a car to travel to client sites


• Demonstrated ability to build and optimize document workflows using system-native tools.


• Strong understanding of document control principles, metadata structures, and data security.


• Excellent problem-solving skills with the ability to analyze, recommend, and implement technical solutions.


• Strong communication and interpersonal skills to engage effectively with clients and cross-functional teams.  

Key To Succeed in This Role

• Experience with workflow automation, system integration (e.g., APIs, web services), or scripting.


• Knowledge of compliance-driven document environments in industries such as finance, healthcare, or government.


• Vendor certifications (e.g., Canon Therefore™ Certified Professional, Laserfiche Certification, etc.) are a strong asset.

• Strong understanding of the organization's goals and objectives.


• Empathy, compassion, sense of humour.


• Exceptional written and oral communication skills.


• Outstanding interpersonal skills, with a focus on listening and questioning skills. 


• Strong documentation skills.


• Ability to absorb and retain information quickly.


• Ability to present ideas in user-friendly language to non-technical staff and end users.


• Ability to take on challenges that require critical thinking and decision-making skills.


• Ability to effectively prioritize and execute tasks in a high-pressure environment.


• Experience working in a team-oriented, collaborative environment.


• Stay up-to-date with educational goals to further professional development. 


• Don’t take yourself too seriously.
  

WHAT CAN YOU EXPECT OF US

By joining Idealogical, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. Idealogical is where you can grow and develop your career in a meaningful way.

We have folks that have been with us for 5 years, 10 years, 15 years and 30 years. 

Our team is everything to us and we take care of our people like we expect you to care for our clients. We foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy. 

How we make you feel heard? 

• Anonymous feedback system led by the president to make continuous changes and improvements to solidify our already strong company culture.


• Recognition for being a team player reflected in weekly monetary wins in the form of peer praises.


• Recognition for being an exceptional employee with opportunities to win 6 different awards at our annual holiday get together.

How we make you feel helped? 

• 6 paid training and education days per year to help you fill your knowledge gap. 
  


• We invest heavily in helping our people acquire skills dictated by the IT industry and pay for your professional certifications.


• Distinct regular events infused with competitive team games, good food and great conversations. 


• In-house Chiropractor services provided by our trusted health practitioner, who uses cutting-edge tools and techniques to maximize your health. 


• In-house Massage facility where you can take a break during the day and relax. 


• An organization-wide group of people who looks out for you and goes above and beyond to help each other succeed. 

How we make you feel happy? 

• Competitive base salary.


• 3-week vacation to start.


• 6 personal days for those uninvited sicknesses, personal commitments (for example, unscheduled school closures), or just 'I don't feel like working today' days.


• Comprehensive health and dental benefits.


• State-of-the-art office space carefully designed to help you transition from the fatigue caused by work-from-home settings. 

If you have made it this far on the page, it tells us you are interested in working with us, and we would love to hear from you! 

Thank you for your interest in the position. 

Only those applicants that are selected for interviews will be contacted. Please do not contact the company directly. We are committed to providing equal opportunities for persons with disabilities. Accommodation is available at all stages of the recruitment process, at the candidate's request.