Service Coordinator

Who We Are
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies, with operations nationwide and more than 400 dedicated team members. We are a safety-first, customer-focused organization committed to being the propane distributor of choice in North America.
At Avenir, we believe our people are the foundation of our success. We offer a respectful, collaborative, and fast-paced work environment where every role makes a meaningful impact.
Why Join Avenir Energy?
As a full-time team member, you’ll have access to:

• Comprehensive Benefits – Health, dental, paramedical, life insurance, and virtual healthcare
• Retirement Savings – RRSP and TFSA programs with employer matching
• Work-Life Balance – Competitive vacation, floater days, and flexible time-off programs
• Performance Incentives – Annual rewards recognizing individual and company achievements
• Stability & Growth – Join a growing organization with long-term career opportunities

Job Summary
Based in Edmonton, Alberta, the Service Coordinator plays a key role supporting customers and service technician teams across Edmonton, Edson, Drayton Valley and Whitecourt.
This position is responsible for assisting customers with service requests, coordinating and dispatching technicians and contractors, managing service scheduling, and supporting administrative functions including account setup, billing support, and reporting. The role ensures efficient service delivery and strong customer support across all operations.
This position will also help coordinate all fleet maintenance and repairs. Working with drivers and repair facilities to ensure proper maintenance of the fleet. Ensuring all fleet records are maintained and updated as needed to ensure compliance.

Responsibilities

• Dispatch gas technicians and contractors as required
• Supply and schedule work for technicians
• Respond to and resolve customer inquiries regarding service status, products, and concerns
• Contact customers as required and manage service-related communications
• Collaborate with internal teams to ensure high levels of customer service
• Set up fixed assets on customer accounts
• Open and close customer accounts as needed
• Process account adjustments and write-offs
• Arrange payment plans with customers when required
• Manage service-related reports
• Support daily processing of technician and contractor work batches
• Assist with processing in-house technician payroll
• Perform other duties as assigned

Qualifications

• Strong customer service skills with a focus on professionalism and responsiveness
• Excellent verbal and written communication skills
• Ability to multitask and work effectively in a fast-paced environment
• Strong organizational and time management skills
• Proficiency with Microsoft Office (Excel, Word, Outlook) and business systems
• Experience with dispatch or billing systems considered an asset
• Ability to adapt to seasonal workload changes
• Knowledge of propane or heating products considered an asset

Avenir Energy is committed to providing an inclusive and accessible hiring process. Accommodations are available upon request throughout all stages of recruitment.
By applying, you acknowledge that Avenir Energy may use third-party systems or recruiting agencies that utilize Artificial Intelligence in candidate screening and assessment. All offers of employment are contingent upon the successful completion of applicable background checks, as determined by the role and company policy. Candidates will be informed of required checks during the hiring process.
We thank all applicants for their interest. Only those selected for an interview will be contacted.