Customer Success Coordinator

Full-time

Smile Innovations Group

ABOUT CENTRELINE

Centreline Dental Lab is an amalgamation of three Edmonton laboratories, combining their unique talents and skillsets. This combination offers our clients specialized technicians with over 200 years of combined experience in all aspects of prosthetics and orthodontics. Our team is committed to continuing our quest for excellence and is dedicated to the highest standards in the dental profession.

Want to be a part of the fastest growing dental team in Canada? Read on!

Description:

The Customer Success Coordinator is responsible for providing exceptional customer service to our internal and external stakeholders. Do you pride yourself on being an expert at building and managing relationships with customers? Are you someone that consistently provides excellent customer experience over the phone, in person and via email? Then we want to hear from you!

General Responsibilities:

Customer Service

Providing exceptional customer service

Answering customer calls, responding to customer emails

Forwarding and connecting incoming calls

Customer case communications and status updates

Invoicing

Scheduling patient appointments

First point of contact for patients

Assisting in AR processing

General housekeeping

Perform other duties or projects as assigned by management

Logistics

Shipping and receiving

Case preparation

Case progress tracking and coordination

Production reporting

ERP maintenance and optimization

Inventory and pricing maintenance

Qualifications:

Customer service extraordinaire – background in busy, fast paced customer service roles, such as in the airline industry

High attention to detail and accuracy

Customer experience focused approach to problem solving

Strong communication skills and command of the English language

Excellent time management skills; acts skillfully with a sense of urgency

1-2 years’ experience in logistics role in a fast-paced environment desirable

Dental background desirable

Experience working with Microsoft Office Suite of Products

ERP software experience and knowledge

Apply

Vacancy posted a month ago

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