Office Services Manager

Are you organized, proactive, and recognized for your leadership skills? Join us as an Office Supervisor and play a key role in ensuring the smooth day-to-day operation of our administrative functions.

In this role, you will be responsible for overseeing daily office activities, ensuring efficient processes, high-quality service, and seamless operations. You will coordinate administrative tasks, manage priorities, and help optimize workflows and best practices.
As a key point of contact for teams and stakeholders, you will play an essential role in communication, problem-solving, and maintaining a structured and collaborative work environment.
You will also be involved in managing and developing your team by providing guidance, support, and opportunities for growth.

If you thrive in dynamic environments, enjoy team leadership, and want to make a tangible impact on operations, this role is for you.

Job Responsibilities

Team Leadership & Performance Management

• Lead and coach mailroom employees across three sites
• Conduct hiring, interviews, onboarding, and terminations (layoff or cause)
• Complete annual reviews, goal setting, and ongoing performance coaching
• Conduct yearly criminal background checks

Operational & Client Service Management

• Maintain knowledge and presence across all three sites
• Ensure all daily operations, supplies, and staffing needs are met
• Manage new and ongoing projects to ensure smooth execution
• Respond to and fulfill requests from Toronto leadership 

Health, Safety & Compliance

• Actively participate in Health & Safety committees and safety calls
• Maintain updated safety boards and required documentation at each site
• Liaise with Health & Safety representatives and government bodies (CSST) regarding workplace injuries

Timekeeping, Reporting & Administration

• Manage employee attendance, sick time, vacation, and personal days
• Ensure accurate and up to date timekeeping in Kronos
• Complete and submit monthly SLA reports for all sites

Problem Solving & Continuous Improvement

• Resolve staff, operational, and client issues in a timely and professional manner
• Support General Mail Management (GMM) standards and service improvements

Qualifications

•    High School Diploma or equivalent
•    2–3 years of supervisory or team lead experience
•    Experience in mailroom, office services, facilities, or client service and digital mail operations preferred
•    Health & Safety training (preferred)
•    Experience using Kronos or similar workforce management systems
•    Strong knowledge of workplace safety standards