Convention and Event Services senior manager

Workplace : 1050 De La Gauchetière St W, Montreal, QC H3B 4C9

Status : Full-time

Acquired by Tidan in 2018, this hotel is located in the heart of the metropolis of Montreal. The Marriott Château Champlain is a 1-minute walk from the metro, accessible through an underground passage adjacent to the Bell Centre and also via 1000 De La Gauchetière. This iconic Montreal hotel, with its 36 floors, 614 rooms, 13 suites, and 25 meeting rooms, was completely renovated in 2021 and can accommodate up to 1000 guests. If you are seeking a modern and stylish work environment, join the inspiring team of one of the largest downtown hotels in Montreal. 

Reporting to the Director of Convention Services and Events, the Senior Convention Services Manager plays a key role in the coordination, planning, and execution of large-scale conventions, meetings, and events. Acting as the primary liaison between clients and the hotel’s various departments, this individual actively contributes to revenue optimization, guest satisfaction, and the operational performance of the department.

Responsibilities

Event Management & Coordination

• Oversee the planning and execution of group bookings and events, from contract signing through post-event follow-up
• Review files transferred by the Sales team and ensure the accuracy of all event details
• Plan and lead pre-convention meetings with clients and internal teams
• Prepare banquet event orders (BEOs), room setup plans, and validate event requirements
• Coordinate room blocks and ensure proper system updates and follow-up
• Maintain an active on-site presence during major events and serve as the primary contact for clients

Interdepartmental Collaboration

• Act as the central liaison between Sales, Food & Beverage, Culinary, Rooms Division, Engineering, and external vendors
• Communicate all operational event details through internal communication tools and systems
• Participate in departmental meetings (forecasting, operations, sales, credit, etc.)
• Work closely with audiovisual (AV) providers to ensure technical planning, coordination, and quality execution for all events
• Contribute expertise to the review and development of banquet menus

Service Excellence & Financial Performance

• Maximize revenue opportunities through menu upgrades, enhanced services, and additional event offerings
• Manage all billing processes, including deposits, prepayments, adjustments, and final invoicing
• Conduct post-convention follow-ups, gather client feedback, and identify future business opportunities
• Support the continuous improvement of operational processes and service standards

Leadership & Senior Role Responsibilities

• Serve as a mentor and resource for less experienced managers and coordinators
• Collaborate closely with the Director in achieving departmental goals and objectives
• Participate in training, coaching, and the implementation of best practices
• Stay informed of industry trends and Marriott brand standards

Qualifications & Required Skills

• Minimum of 5 years of experience in a similar role within convention services and events, preferably in an upscale hotel environment
• Strong expertise in coordinating large-scale events and banquet operations
• Excellent written and verbal communication skills in both French and English
• Strong organizational, prioritization, and decision-making abilities
• Outstanding customer service skills with exceptional attention to detail

Assets

• Degree in Hospitality Management or a related field
• Knowledge of hotel and event management systems (CI/TY, Social Tables, PMS/Marsha, MS Office, etc.)
• Experience working within a Marriott environment or an international hotel chain

Languages

Bilingualism in both spoken and written French and English is required for this position, as we serve an international clientele.

Benefits

• 3 weeks of vacation
• Personal days
• Comprehensive group insurance benefits
• Pension plan / RRSP
• Training and professional development programs
• Access to Marriott training resources
• Dynamic work environment within a recently renovated iconic hotel
• Career growth opportunities within the group and Marriott network

About Us:

Tidan is a hotel and real estate group in business for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club throughout North America. To learn more about Tidan, visit our website:

Why Join Our Team:

In addition to competitive salaries, we offer benefits such as group insurance, including life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 access to healthcare professionals through the Employee Assistance Program. You have access to personal days and holidays scheduled according to the department and hotel you work in. We also offer bonuses through our referral program and much more.

We believe in teamwork and are committed to building a highly performing team, whether through training or by strengthening team relationships. We admire our employees who set themselves professional challenges and support them in achieving their goals. Take the step and join the Tidan team among our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.