Branch Manager II

Description

Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? As Branch Manager , strive for excellence and execute with speed, raising the bar around you.

Responsibilities

• Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence


• Promote TD's image and goodwill within the community by participating in community events


• Enhance customer experience by understanding their financial needs and providing appropriate solutions


• Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required


• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues


• Ensure overall employee scheduling is optimal


• Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives


• Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence


• Mentor the team on offering One TD solutions and building lasting relationships with customers


• Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations


• Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism

Job Requirements

• Undergraduate degree and/or over 5 years of relevant experience


• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course


• A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership


• Proficiency in software tools including MS Office, and internet application


• Strong communication skills to liaise with customers, employees, and cross functional teams


• A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information


• A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only)

Sans Objet