Director, Personal Lending Analytics

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

The Director, Personal Lending Analytics will have accountability for providing expert analytics leadership to our product partners as part of the PBB AI, Data and Analytics team (AIDA). In this role, you will lead the analytics agenda for the RESL, Automotive Lending and Unsecured Lending teams, acting as a strategic thought partner, delivering insights, analysis, tools and data‑driven recommendations to help identify opportunities to grow the business and better serve our clients.

How You'll Succeed

• Analytics consulting leadership – Establish an industry‑leading expert Unsecured Lending analytics consulting team. Develop strong trusted advisor relationships with Unsecured Lending business partners through impactful engagements. Integrate deep domain knowledge with analytical capabilities to deliver value to stakeholders, enable data‑driven decision making and proactively identify opportunities to drive business growth (projects/business cases, acquisition/retention campaigns, pricing, channels, segments, products and process enhancements).
• Analytics delivery & innovation – Lead transformative innovation by identifying and deploying advanced analytics, AI, and Machine Learning techniques (descriptive, predictive, prescriptive) to extract actionable insights from client behaviours and business trends (both internal and external). Drive value realization through the strategic application of AI/ML models that deliver measurable business outcomes and competitive advantage. Lead the integration of big data, business intelligence, visualization, self‑service and analytical tools into the everyday toolkit of the team. Champion innovation by exploring and integrating cutting‑edge AI/ML technologies, analytics tools and techniques to build strategic analytics assets, unlock new opportunities, and drive operational efficiency while maximizing value creation for the business and our clients.
• Partner for success – Own key relationships across our business and with external partners to facilitate our analytics delivery model. This includes, but is not limited to internal partners in Analytics, Product, Channel, Technology, Risk, Marketing and Finance as well as external Channel, Bureau and Benchmarking partners.
• Ownership – Lead the end‑to‑end orchestration of internal and external partner engagement to ensure the delivery of solutions that meet stakeholder requirements and contribute to business success. Think and act like an owner by engaging and integrating the right resources to efficiently deliver on business needs. Drive innovation‑led value realization by ensuring analytics solutions translate into tangible business impact and measurable ROI.
• People management/leadership – Create and sustain a high performing, inspired workplace that is consistent with the values of CIBC. Be a champion of team coaching models, recognize great work, manage career and succession planning and attract/develop top talent to fill key roles in the team in support of our evolving business.

Who You Are

• You have well‑developed leadership skills with proven ability to lead in a fast paced, ambiguous, multi‑dimensional matrix environment and to effectively manage multiple activities with varying complexity while under tight time frames.
• You have strong knowledge of banking and retail lending to enable insightful analysis and interpretation of performance and emerging trends.
• You are a problem solver. You have exceptional critical thinking, problem solving and decision making skills with demonstrated ability to independently identify and analyze business problems strategically and recommend creative solutions.
• You have well‑developed communication skills. Written and verbal skills to convey technical information in understandable terms as well as convey thoughts and ideas clearly and in a compelling influential manner.
• You are passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. You have relationship management skills to effectively deal with individuals at all levels of the organization and convey factual and/or conceptual information requiring detailed explanation and interpretation.
• You are driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what’s possible.
• You are an innovation catalyst. You champion the exploration and adoption of emerging AI and Machine Learning technologies to drive business transformation and create competitive advantages. You are passionate about value realization – ensuring that innovative solutions translate into measurable business outcomes and client value.
• You are an avid learner who recognizes the analytics field is constantly evolving. You seek to explore emerging trends and best practices in AI, Machine Learning, and advanced analytics in the industry and are excited to share the knowledge with others.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• Education: Degree in a quantitative field (i.e. mathematics, statistics, computer science, economics, engineering, physics, business) or equivalent experience. Advanced degree is an asset (i.e. MMA, MBAN, MSc, MA, MBA, CA, CMA).
• Artificial Intelligence & Machine Learning (Required) – Proven expertise in AI and Machine Learning methodologies and their practical application in business contexts. Hands‑on experience developing, deploying, and operationalizing Machine Learning models (supervised and unsupervised learning, deep learning, natural language processing, reinforcement learning). Strong understanding of AI/ML frameworks and libraries (e.g., TensorFlow, PyTorch, Scikit‑learn, Keras). Experience with MLOps practices including model lifecycle management, monitoring, and governance. Ability to translate complex AI/ML concepts into business value and drive adoption across the organization.
• Analytics & Data Science – Working knowledge of analytical and data visualization tools: Python, R, SAS, SQL, Hadoop, Spark, Alteryx, Tableau, Databricks, Power BI. Ability to provide guidance to the team on tool deployment and utilization. Working knowledge of statistical techniques (i.e. regression, time‑series analysis, clustering, decision trees).
• Innovation Leadership – Track record of driving innovation‑led transformation through the strategic application of AI, Machine Learning, and advanced analytics. Ability to identify and pilot emerging technologies that create competitive differentiation. Experience building innovation frameworks that encourage experimentation while managing risk.
• Demonstrated ability to translate analytics and AI/ML initiatives into measurable business value. Strong business acumen to identify high‑impact opportunities and prioritize initiatives based on ROI and strategic alignment. Experience establishing value realization frameworks with clear KPIs and success metrics. Proven track record of delivering solutions that drive revenue growth, cost optimisation, risk mitigation, and enhanced client experiences.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalised ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition programme.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and programme terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact View email address on ca.talent.com
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

• Actionable Insights
• Alteryx
• Analytical Thinking
• Analytical Tools
• Banking
• Big Data
• Business Growth
• Business Intelligence (BI)
• Communication
• Critical Thinking
• Data‑Driven Decision Making
• Data Visualization
• Decision Making
• Economics
• Facilitation
• Group Problem Solving
• Identifying Opportunities
• Innovation
• Leadership
• People Management
• Personal Lending
• Process Improvements
• Retail Lending
• Statistical Analysis Techniques
• Additional skills (2 more)