customer service clerk
Full-time, Part-time
Cloud Star
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Telecommunications company
Responsibilities
Tasks
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments
- Maintain and manage digital database
- Answer clients' inquiries and provide information
Experience and specialization
Computer and technology knowledge
- Database software
- MS Excel
- MS Windows
- MS Access
- MS Office
- Spreadsheet
Type of experience
- Call centre
Area of work experience
- Marketing
Benefits
Financial benefits
- As per collective agreement
Other benefits
- Free parking available
Vacancy posted 1 day ago
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