Front Desk / Customer Service Representative
Full-time
SereneAid
Front Desk / Customer Service Representative
Location: South Edmonton, AB
Employment Type: Temporary, Full-Time
Assignment Duration: September 21, 2026 – November 13, 2026
Schedule: Monday to Friday, 8:00 AM – 4:00 PM
Position Overview
Our client is seeking a professional and customer-focused Front Desk / Customer Service Representative to support a busy South Edmonton office for an approximately two-month temporary assignment.
The successful candidate will be responsible for providing front-line customer service , assisting customers at the counter, answering incoming telephone calls, and ensuring a professional and welcoming experience for all visitors and callers.
Valid security clearance is mandatory for this position.
Key Responsibilities
- Provide professional and courteous customer service to clients and visitors at the front counter.
- Answer and manage incoming telephone calls in a timely and professional manner.
- Respond to customer inquiries and provide accurate information or direct inquiries to the appropriate department.
- Greet visitors and assist with general front-desk requirements.
- Maintain a professional, organized, and welcoming reception area.
- Support day-to-day administrative and customer service activities as required.
- Follow established office procedures, security protocols, and confidentiality requirements.
- Escalate customer concerns or complex inquiries to the appropriate staff member.
- Perform other related administrative and reception duties as required.
Requirements
Required Qualifications
- Valid security clearance – mandatory.
- Previous experience in front-line customer service, reception, counter service, or a similar role .
- Strong verbal and written communication skills.
- Professional and courteous telephone manner.
- Ability to interact effectively with customers, visitors, and internal staff.
- Strong organizational and interpersonal skills.
- Ability to work independently while contributing effectively within a busy office environment.
- Strong attention to detail and professionalism.
- Reliable and punctual with the ability to commit to the full temporary assignment.
Assignment Details
Requirement
Details
Position
Front Desk / Customer Service Representative
Location
South Edmonton, Alberta
Duration
September 21 – November 13, 2026
Schedule
Monday – Friday
Hours
8:00 AM – 4:00 PM
Status
Temporary, Full-Time
Security Clearance
Valid security clearance required
Primary Duties
Front counter customer service, telephone support, reception and general administrative assistance
Ideal Candidate
The ideal candidate is a professional, dependable, and customer-focused individual who is comfortable working in a busy office environment and interacting with customers both in person and over the phone. Previous reception, front-desk, call centre, government/public-facing, or administrative customer service experience would be an asset.
Vacancy posted 20 days ago
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