Parts Customer Service (SAP)

Job Responsibility:

Who we are

Bluewater Group: “Keeps you moving” - leaders in Warehousing & Logistics, Shipping supplies, Mobil branded Lubricants, for over 40 years. Blue Water Group has won the Deloitte Canada's Best Managed Companies Award 7 years in a row!

Bluewater Group is an expanding organization that currently employs over 350 people across the country. We are on an exciting path of continued growth that will offer exceptional career opportunities. Bluewater is an excellent learning environment for seasoned and inexperienced candidates who enjoy taking on new challenges and share the same core values as us Integrity, Attitude, Customer Focus, Accountability, and Continuous Improvement.

At Bluewater Group we are committed and dedicated to creating a diverse and inclusive environment where our team feels comfortable to come to work everyday and most importantly enter the work environment knowing that they belong.

When you join our team you will have the ability to:

• Learn the ins and outs of our operations
• Be a problem solver and go to person
• Develop and improve processes
• Learn and thrive in an environment where there is always room for growth
• Collaborate with a diverse team of professionals

Job Summary

We are seeking a Parts Technician to join our team as a Customer Service Representative in our warehouse. The ideal candidate will be responsible for investigating quarantined material, confirming MTRs and quality documentation, supporting shipping and inventory departments, and responding to customer inquiries. This role requires proficiency within SAP and working knowledge of mining, oil, and gas sector parts. Strong communication and organization skills, attention to detail, and the ability to collaborate with the broader stakeholder network are necessary for the role.

Duties and Responsibilities:

• Investigate shortages, overages, and quarantined inbound material.
• Work collaboratively with vendors and customer stakeholders to resolve inbound order disputes and inquiries.
• Investigate and attain quality documentation for inbound materials requiring MTRs, CRNs, etc.
• Actively manage inbound quarantine workflow and provide regular updates on progress.
• Utilize SAP, SAP-EWM, and related warehouse management software to investigate and resolve receiving and shipping disputes.
• Respond promptly and professionally to customer inquiries via phone, email, or in-person.
• Resolve customer concerns and issues in a timely and effective manner.
• Collaborate with warehouse staff to ensure timely and accurate order fulfillment.
• Communicate order status and tracking information to customers.
• Build and maintain positive relationships with customers.
• Coordinate with warehouse and logistics teams to address customer requests and resolve issues.
• Work with the quality control team to ensure high standards are maintained.
• Contribute to the ongoing improvement of customer service processes and procedures
• Complete transactions in client inventory management system as requested.
• Confirm documentation provided by the Business and perform system receipt of material which physically bypasses Bluewater representatives.
• Maintain diligent understanding of the warehouse processes, such as receiving, returns, and goods issue, to ensure comprehensive investigation of concerns.
• Provide training and support, as well as investigation, in response to daily Ad Hoc requests from co-workers.
• Drive and maintain communication with other Customer Service representatives
• Provide reports data as required.

Qualifications:

• Proven experience in customer service, preferably in a warehouse or logistics setting
• Valid driver's license
• Proficiency in MS Office Word and Excel
• SAP/equivalent inventory management program an asset
• Forklift certification considered an asset
• Knowledge of mining and/or oil sector related parts considered an asset
• Parts Technician Red Seal considered an asset
• Positive attitude and willingness to be a team player
• Responsible and works well with others and independently
• Excels under high pressure situations
• Proven strong communication and personable nature

Working Conditions: Be comfortable working around heavy equipment in a fast-paced industrial environment.

Aspects of the role will require one to stand for extended periods of time, constantly lifting/picking/moving moderate to heavy materials, completing repetitive tasks with minimal breaks. Ability to lift maximum 50 lbs.

If you are looking for an opportunity to grow your career and make your mark in a rapidly growing organization please apply

Our company values diversity and inclusion in the workplace and encourages applications from diverse candidates, including Indigenous peoples, persons with disabilities and members of visible minorities and LGBTQ+.

We thank all that apply, however, only those selected for an interview will be contacted.

To learn more about Bluewater Group please visit our website;

Job Type: Full-time

Pay: $27.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Application question(s):

• Do you have working knowledge of mining, oil, and gas sector parts?

Experience:

• SAP or equivalent program: 1 year (preferred)
• Customer service: 1 year (required)

Licence/Certification:

• Parts Technician Red Seal (preferred)
• Forklift Licence (preferred)
• Driving Licence (required)

Work Location: In person