Senior Product Manager - Digital Credentials - MSON #20

Job Title: Senior Product Manager – Digital Credentials

Job Category: Product Management

Location: Toronto, ON, Canada

Experience: 3–9 Years

Job Summary

We are seeking an experienced Senior Product Manager – Digital Credentials to lead product strategy, roadmap development, requirements management, and Agile delivery for digital credential solutions, digital wallets, and enterprise credential platforms.

The successful candidate will translate business objectives, customer needs, and market opportunities into product strategies and actionable delivery plans. This role requires strong expertise in product lifecycle management, MRDs, PRDs, Agile execution, digital identity, IAM, and the integration of security and privacy requirements into product design.

The Senior Product Manager will collaborate closely with engineering, UX/UI, architecture, security, privacy, compliance, and business teams to deliver scalable, user-focused, and secure digital credential products.

Key Responsibilities

Product Strategy and Roadmap Management

• Develop and maintain product strategies and roadmaps for digital credential solutions, wallet capabilities, and enterprise credential platforms.
• Translate business objectives, market opportunities, customer needs, and competitive insights into prioritized product initiatives.
• Define product vision, value propositions, target users, use cases, and measurable business outcomes.
• Conduct market research, customer discovery, and competitive analysis to identify opportunities for product differentiation.
• Establish product priorities based on customer value, business impact, technical feasibility, risk, and delivery capacity.
• Communicate roadmap decisions, strategic priorities, and product performance to stakeholders and leadership.
• Evaluate opportunities to improve credential issuance, storage, presentation, verification, and lifecycle management.

Product Requirements and Documentation

• Own the development and maintenance of MRDs, PRDs, product specifications, and feature-level requirements.
• Translate business and customer needs into clear functional and non-functional requirements.
• Define product capabilities, user journeys, business rules, acceptance criteria, and success measures.
• Collaborate with architecture and engineering teams to assess feasibility, technical dependencies, and integration requirements.
• Ensure requirements address scalability, interoperability, usability, security, privacy, and operational considerations.
• Maintain traceability between product objectives, requirements, delivery commitments, and acceptance criteria.
• Facilitate requirements reviews and resolve ambiguity across business and technical stakeholders.

Digital Credentials, Digital Wallets, and Enterprise Platforms

• Define product capabilities for issuing, managing, storing, presenting, and verifying digital credentials.
• Develop product requirements for digital wallet experiences, credential portability, and secure credential access.
• Support the development of enterprise credential platforms serving multiple business units, partners, or customer groups.
• Identify use cases involving credential lifecycle management, identity verification, and trusted digital interactions.
• Work with technical teams to evaluate interoperability requirements and dependencies across identity and credential systems.
• Assess opportunities to improve user experience, credential adoption, trust, and platform scalability.
• Monitor developments in digital identity and verifiable credential ecosystems to inform product strategy.

Identity and Access Management

• Define product requirements for IAM-related capabilities, including authentication, authorization, identity lifecycle, and access management.
• Collaborate with technical teams to align credential capabilities with existing identity and access management services.
• Identify requirements related to identity verification, account recovery, credential access, and secure user journeys.
• Evaluate integration needs between credential platforms, enterprise applications, and identity services.
• Balance user experience, security requirements, and business objectives when prioritizing IAM-related features.

Agile Product Delivery

• Own and prioritize product backlogs based on business value, customer needs, risk, and strategic objectives.
• Lead backlog refinement, sprint planning, product reviews, and release planning in collaboration with delivery teams.
• Work closely with engineering, UX/UI, QA, and architecture teams to ensure requirements are understood and deliverable.
• Make timely product decisions to resolve scope questions, delivery trade-offs, and competing priorities.
• Coordinate dependencies across product teams, platform services, and external stakeholders.
• Define release acceptance criteria and participate in user acceptance testing and release readiness reviews.
• Monitor delivery performance and adapt priorities based on feedback, risks, and changing business needs.

Security, Privacy, and Risk Management

• Embed security and privacy requirements into product discovery, design, prioritization, and delivery.
• Collaborate with security, privacy, legal, and compliance teams to identify applicable product controls.
• Define requirements for data minimization, consent, access control, secure credential handling, and privacy protection.
• Support threat and risk assessments by translating findings into product requirements and backlog items.
• Ensure that security and privacy considerations are addressed during feature acceptance and release planning.
• Monitor emerging risks and recommend product improvements to strengthen trust and protect sensitive information.

Stakeholder Management and Product Performance

• Align business stakeholders, engineering teams, and leadership around product priorities and outcomes.
• Facilitate product discovery sessions, roadmap reviews, requirements workshops, and stakeholder demonstrations.
• Establish product KPIs to measure adoption, customer satisfaction, delivery performance, and business value.
• Analyze product usage, feedback, and performance data to identify improvement opportunities.
• Communicate risks, dependencies, delivery progress, and strategic recommendations to stakeholders.
• Support continuous improvement across product discovery, delivery, and lifecycle management.

Required Qualifications

• Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or a related discipline.
• 3–9 years of experience in product management, digital product development, platform products, or related roles.
• Demonstrated experience managing product roadmaps, requirements, prioritization, and Agile delivery.
• Proven ability to develop MRDs, PRDs, user stories, acceptance criteria, and product specifications.
• Experience collaborating with engineering, design, architecture, and business stakeholders.
• Understanding of digital identity, digital credentials, digital wallets, enterprise platforms, or IAM.
• Experience translating customer needs and business objectives into actionable product requirements.
• Working knowledge of security, privacy, authentication, authorization, and access-control concepts.
• Strong analytical, communication, stakeholder management, and decision-making skills.
• Ability to manage competing priorities and drive product delivery across cross-functional teams.

Preferred Qualifications

• Experience with verifiable credentials, credential lifecycle management, or digital wallet products.
• Familiarity with recognized digital identity and verifiable credential standards.
• Experience with enterprise identity platforms, IAM integrations, or identity verification products.
• Knowledge of privacy-by-design, secure product development, and data protection principles.
• Product management or Agile certifications are an asset.
• Experience defining product KPIs and using customer feedback or product analytics to inform decisions.