Senior IT Technician

Job Responsibility:

About Marloss IT & Our Mission

Marloss IT is a managed-services provider committed to empowering mission-driven organizations through reliable, informed technology support. Our focus is simple and unwavering: eliminate IT obstacles so our clients can devote 100 % of their attention to the critical work they do every day.

Diversity & Inclusion Commitment: In keeping with our values, we especially encourage applications from women , as well as Indigenous, Black, and other equity-deserving candidates.

The Opportunity

We're seeking a part-time IT Technician to support day-to-day client IT operations and assist in special projects—including cloud migrations , network improvements , and cybersecurity implementation . This role is a key contributor to helping us deliver on-site and remote support to a high-impact organization with multiple locations in the Downtown Vancouver area.

You will be engaged on-call for hands-on tasks like workstation deployments, troubleshooting, server decommissioning, firewall installations, and wireless optimization.

Key Responsibilities

• Provide remote and in-person Help Desk support (hardware/software/network)
• Assist with onboarding/offboarding and workstation setup
• Support cloud migrations to Microsoft 365 / SharePoint
• Implement and test backups and endpoint protection tools
• Troubleshoot and improve wired/wireless network reliability
• Assist with MFA setup, password policy enforcement, and Microsoft Entra ID transitions
• Coordinate with vendors for VoIP, QuickBooks, and third-party platforms (e.g., Shiftlink, ADP)

Qualifications

• Minimum 2 years in an IT support, systems, or technician role
• Working knowledge of Microsoft 365, SharePoint, Entra ID (Azure AD), and Windows Server environments
• Familiarity with remote desktop tools, VPNs, firewall devices, and backup systems
• Ability to troubleshoot on Windows and macOS
• Valid BC driver's license and reliable access to a vehicle (travel to client sites required)
• Experience working with nonprofits or mission-driven organizations is a bonus
• Excellent communication skills; ability to work compassionately with users of all skill levels

Application Process

Interested candidates are invited to submit their resume and a brief cover letter outlining their relevant experience.

MARLOSS IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Part-time, Casual

Pay: $28.00-$35.00 per hour

Additional pay:

• Overtime pay

Flexible language requirement:

• French not required

Schedule:

• On call

Application question(s):

• To support our DEI efforts in a male-dominated industry, please let us know:

“Do you identify as a woman? (Yes / No / Prefer not to say)”

• Are you open to continuous learning and coaching, regardless of your experience?

Language:

• English (required)

Willingness to travel:

• 75% (required)

Work Location: Hybrid remote in Vancouver, BC V6B 1A1

Expected start date: 2025-06-09