Royal Service Coordinator
Full-time
FAIRMONT
Job Responsibility: Company Description
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Coordinator.
What is in it for you:
- Wonderful company culture - our colleagues are at the heart of all that we do
- Food & Beverage discount of 50% in our restaurants
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Comprehensive extended health benefits package
- Consistently offer professional, friendly and engaging service to our internal and external guests
- Process all external and internal calls either by redirecting calls or assisting the caller
- Take ownership of the caller's request and ensure follow up according to the hotel's standards
- Have a sufficient working knowledge of all departments
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel
- Deliver wake up calls for guests
- Send Secure Pay forms upon request
- Maintain and ensure all guestroom telephones are in operating condition
- Responsible for organizing daily amenity report and same day amenity requests
- Take in-room dining food & beverage orders and coordinate with In-Room Dining.
- Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way
- Create bills and post to guest accounts
- Maintain proper telephone etiquette at all times
- Have full knowledge of the hotel's emergency procedures
- Follow department policies, procedures and service standards
- Assist in the training of new colleagues
- Be the main contact for the hotel's telephone operating system.
- Repair telephones, jacks, or cables where possible as required.
- Contact contractors to repair telephones, jacks, or cables when needed.
- Responsible for but not limited to setting up voicemails, updating names, reprogramming phone lines.
- Ensure that any group special requirements are met i.e.: additional lines, DID lines.
- Responsible for removing and/or resetting phones and assisting with wire card management.
- Serve as Department Trainer.
- Ensure office information is continually updated.
- Other duties as assigned by the Royal Service and Loyalty Manager
- Available to work overnight shifts
- Fluent in both official languages
- Previous related experience
- Previous Point of Sale system experience preferred
- Must have Smart Serve certificate
- Food and Beverage experience is a strong asset
- Ability to function effectively in emergency situations
- Must possess outstanding guest services skills
- Highly responsible and reliable
- Must have excellent telephone manners and experience
- Strong familiarity with computers - Must be able to type 40+ words per min
- Strong team player and self-reliant
Physical Aspects of Position (included but not limited to):
- Sitting throughout shift and occasional lifting and carrying up to 20 lbs
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Royal Service Coordinator in Ottawa, ON vacancy
$50k - $75k per year
...MasterTech is on the search for an experienced Service Coordinator in Ottawa, ON. The successful Service Coordinator will be responsible for all ongoing daily activities within the service department within a busy heavy equipment dealership. Candidates must have experience...SuggestedFull timeTrial periodMonday to fridayShift workDay shift$45k - $60k per year
...McDonald is an integrated, multi trade service provider that safely delivers high quality... ...are looking for an entry level Service Coordinator! If you are committed, collaborative... ...in progress and completion deadlines Coordination of project completion Subcontractor scope...SuggestedFull timeFor subcontractor$50k - $65k per year
...McDonald is an integrated, multi trade service provider that safely delivers high quality... ...is seeking a full-time Service Project Coordinator who must be skilled, detail oriented, and... ...to clients. Trade and subcontractor coordination. Document control. Purchase supplies...SuggestedFull timeContract workFor subcontractorWork at office- ...The Royal Ottawa Health Care Group (The Royal) is one of Canada’s foremost mental health care, teaching, and research hospitals. As a specialized academic health sciences centre, The Royal is committed to helping people living with mental illness and addiction into recovery...SuggestedFull time
- ...Staffmax is partnering with our client to hire a detail-oriented and proactive Tenant Services Coordinator for an 8-month contract. In this role, you’ll play a vital part in supporting the leasing and property management teams by serving as a key point of contact for tenants...SuggestedContract workTemporary workWork at office
- ...range of aviation and related services to domestic and international... ...Aircraft technology in the Royal Canadian Air Force on CC295 aircraft... ...looking for an Operations Coordinator , to join our FWSAR team... ...role combining project coordination responsibilities with Ottawa...Permanent employmentFull timeWork at officeLocal areaShift work
$62.05k - $80.3k per year
...committed to shaping the future of your career. As a Materials Coordinator on the Centre Block Rehabilitation project, you will contribute... ...vision benefits Prescription drug coverage and virtual care services Life, AD&D and disability insurance Paid parental leave...Long term contractFlexible hoursShift work$63k - $67k per year
...HEALTHY ENVIRONMENT! Based in our office in Ottawa, and under the responsibility of the Director of operations, the Property Service Coordinator coordinates activities related to the Operations department and performs the following tasks: Respond to service requests;...Full timeWork at office$50k - $60k per year
...Billing Coordinator Ottawa, ON At EXP, we’re driven to provide innovative solutions for the world’s built and natural environments. As... ...environment and is passionate about accuracy, compliance, and client service. You’ll support billing processes, ensure timely invoicing, and...Full time$22 - $24 per hour
...Full-Time Education Coordinator Wanted Sister centres, Oxford Learning Kanata & Stittsville are seeking a dedicated and detail-oriented... ...and accounts, contributing to the overall success of our services in the education sector. The ideal candidate will possess excellent...Permanent employmentFull timeRelocation packageMonday to fridayShift workAfternoon shift- ...Job Description The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records.... ...Add garnishments to ensure customer happiness and eye appeal Coordinate and assist in major cleaning of refrigerators, freezers, and cooking...
$21 - $24 per hour
...Position overview: We are seeking a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client... ...exceptional client experience, and driving sales of our products and services. This is a permanent, full-time position based onsite at...Hourly payPermanent employmentFull timeWork at officeLocal areaMonday to friday$43 per hour
Education: Expérience: Education College/CEGEP Screening questions Are you available to start on the date listed in the job posting? Do you have experience working in this field? Experience ~2 years to less than 3 years Employment terms options ~ Day...Permanent employmentBlack Tar Construction
Ottawa, ON5 days ago- ...teams on assets to maximize sponsorship opportunities. Communicate the brand value proposition and key messages. Facilitate and coordinate all media relations and press releases. Ensure regular contact with target media and appropriate response to media requests....Full timeLocal areaWorldwide
- ...closely with Subject Matter Experts (SMEs) to coordinate the development and delivery of Farm Boy... ...engaging and exceptional customer service. Post-secondary education in Human Resources... ...developed organizational and project coordination skills with strong attention to detail....Full timeContract workWork at officeLocal areaWork from homeHome officeFlexible hours
- ...a sense of pride in the work we do to better our community. Our close-knit team is growing, and we’re seeking to add a Project Coordinator who can positively contribute to our vision of enhancing city neighbourhoods. Primary Responsibilities This position is responsible...Full time
- ...steel and related products. Nucor Rebar Fabrication provides local service from rebar fabrication shops across North America. Each... ...service to our customers. PURPOSE: Assist project team in the coordination of detailed projects including proper recordkeeping, on-time delivery...Contract workFor contractorsWork at officeLocal area
- ...Apply for one of our rewarding positions today! Exam Operations Coordinator Full Time Temporary 1 vacancy 24-month contract... ...What you need to succeed ~1 – 3 years in an operational coordination role, with experience in project coordination and system administration...Full timeContract workTemporary workInternshipWork at officeRemote work
$90k - $100k per year
...Come help build the future, where our work makes the world work! Summary Reporting into HSE Manager, the HSE Coordinator is responsible for supporting and driving the health and safety needs in particular to this project. This role plays a critical part in works closely...Full timeLocal area$22.7 per hour
...an exciting opportunity for a Full-Time Remarketing Inventory Coordinator . The Remarketing Inventory Coordinator will be responsible for... ...requirements related to PDI process Perform in-fleet servicing on new vehicles according to company required procedures and utilizing...Full timeMonday to friday- ...CUSTOMER SERVICE SPECIALIST Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials! Founded in 1972, Convoy... ...customer transactions such as orders, quotes, and/or returns Coordinate delivery and/or pick up of customer orders with the operations team...Long term contractTemporary work
$50k - $65k per year
...Role Summary The Project Coordinator works closely with the Project Manager to support the... ...equivalent experience. ~1+ years of Project Coordination experience in construction or mechanical... ...resources and professional services. ~ A competitive vacation package with...For contractorsFor subcontractorInternshipWork at officeFlexible hours$45k - $50k per year
...term commitment to the people we serve. Come join our team! Reporting to the Director, Human Resources, the People Operations Coordinator will be responsible for providing full cycle recruitment support in a high-volume environment for a range of skilled positions across...Long term contractFull timePart timeLocal areaFlexible hours$54.4k - $81.6k per year
...CLIENT EXPERIENCE COORDINATOR (FTE) INVEST OTTAWA VENTURE DEVELOPMENT The Client Experience... ...them with the appropriate programs services and resources across the Invest Ottawa... ...contributes to program culture event coordination and continuous improvement of programming...Full timeInternshipWork at officeFlexible hours$36.14 - $45.18 per hour
...Tissue Classification: Tissue Recovery Coordinator (TRC) (0.75 Part time) Worksite:... ...Ontario Health, is responsible for the coordination of organ and tissue donation and transplantation... ...in Ontario Unionized, part of Service Employees International Union Full health...Hourly payPermanent employmentPart timeLocal areaLong distanceFlexible hoursShift workNight shiftDay shiftWeekday work- ...Customer Service Assistant Entry-Level Customer Support & Service Coordination Role About the Role We are currently hiring for a Customer Service Assistant position for individuals who are professional, dependable, and able to support day-to-day customer service...Work at office
$40k - $60.5k per year
...world. The opportunity As a Tax Engagement Coordinator, you will be a part of our Private Client Services group. As a member of E&Y's Business Tax Service... ...and profitability of the team. Engagement Coordination: Coordinate engagement administration functions...WorldwideFlexible hoursWeekend work$25 per hour
...Belgreen Drive, Ottawa! About Our Company Total Sanitation Services is a route-based provider of portable sanitation rental... ...require an accommodation, please email ****@*****.*** to coordinate. We thank all candidates for their interest; however, only those...Hourly payExtra incomeFull timeSummer workInternshipWeekend work$50k - $70k per year
...they are looking to add a Land Development Coordinator to support continued growth. Your new... ..., you will support the planning, coordination, and execution of land development projects... ...strategy Coordinating engineering design, servicing, utilities, and landscaping Assisting...Permanent employmentFor contractorsWork at office$70k - $90k per year
...master program) that integrates timelines across developments. Coordinate with Project Managers and Development Managers on a weekly... ..., and recommending mitigation strategies. Cross-Project Coordination Act as a central point of coordination for scheduling...Long term contractPermanent employment
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Royal Service Coordinator. Be the first to apply!
Related searches
- environmental services coordinator Ottawa, ON
- service learning coordinator Ottawa, ON
- service coordinator Ottawa, ON
- office services coordinator Ottawa, ON
- service appointment coordinator Ottawa, ON
- disability services coordinator Ottawa, ON
- creative services coordinator Ottawa, ON
- environmental services coordinator
- service coordinator remote
- service learning coordinator