Business Services Coordinator

Job Responsibility:

Convergint is looking for a full-time, team-oriented, results-driven, Business Services Coordinator, to join our amazing culture at our Ottawa location. The Business Services Coordinator provides skilled administrative support, contributing to the overall effectiveness of the Management team and will relieve Managers of daily and longer-term administrative workload activities, through the handling of action items, and the performance of assigned tasks. You will greet and assist customers (visitors, customers, colleagues) in face-to-face interactions or by telephone, serving as the first point of contact to providing exceptional customer experiences.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with “Our Training and Your Experience”

• Acts as the first point of contact in answering incoming calls, screening calls where necessary and routes to appropriate colleagues. Relays all messages in a prompt and professional manner.
• Greets all visitors to Convergint in a professional and courteous manner and ensures they have prepared visitor badges prior to any scheduled visitor arrivals. Ensures that all customer experiences on Convergint's premises are positive.
• Act as an Alternate Company Security Officer (ACSO) in ensuring colleagues are cleared through the appropriate security levels before accessing client sites; includes maintaining records, processing applications, and following up with colleagues.
• Training of expense completion with current colleagues, supervisors and new colleagues joining Convergint.
• Point of contact to review, correct and escalate colleague expenses, submit and liaise with finance toward accurate and timely processing.
• Provide administrative support as required including, but not limited to: uniform inventory and distribution, assist technicians with expenses, order stationary and office supplies, pick up mail.
• Draw purchase orders when required and scan packing slips to the purchasing team for processing in a timely manner.
• Handle all incoming and outgoing mail. This includes; scanning, emailing and/or mailing incoming cheques from customers to accounts receivable.
• Print & email monthly invoices for vendors to accounts payable team.
• Assist Human Resources with onboarding new hires by ensuring laptops and cell phones are set up prior to the new colleague's start day. This includes IT asset inventory management.
• Organize location events in conjunction with the location's management team including Convergint Day, in-office celebrations and events, major meetings, safety meetings and AGMs.
• Keep up to date and informed on all company policies.
• Coordination of facility management to include janitorial services, snow removal, lawn maintenance, plumbing, electrical and HVAC.
• Must be willing to take responsibility for warehouse duties when required.
• Present a professional image of Convergint at all times in appearance and behavior.
• Act as “our customer's best service provider” at all times thereby ensuring Convergint is the customer's first choice for service.

What You'll Need

• Ability to lift 30lbs using proper lifting techniques at all times.
• Strong computer skills including Word, Excel, PowerPoint and Outlook and Internet research skills.
• Strong organizational and time management skills with a high regard for attention to detail.
• Must be a self-starter and work well with limited supervision.
• Strong verbal, written and interpersonal communication skills.
• Good financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Strong ability to adapt to changes related to work processes, department structure, environment and technology.
• Good ability to demonstrate independence, resourcefulness and tenacity.

Requirements:

• Certificate or diploma in business administration (or related experience).
• Must have obtained Government of Canada secret clearance OR must be eligible for clearance upon hire.
• Minimum of one year experience in service and administration within a business environment is required.
• Previous experience working in a warehouse environment &/or Construction experience is considered an asset.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Employer contribution to RRSP
• Work environment committed to safety.
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Disability accommodations are available on request for candidates taking part in all stages of the recruitment process.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

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